Joselyn Rivera
Feeding Hills,United States
Summary
Recent graduate with a Bachelor's degree in Psychology and valuable experience in childcare and customer service roles. Proficient in creating nurturing environments for children and facilitating their cognitive and social development through engaging activities. Skilled in communication, relationship building, and conflict resolution, honed through practical experience. Demonstrated ability to manage daily schedules efficiently and adapt to evolving challenges. Eager to leverage academic knowledge and practical skills to contribute meaningfully in the field of Psychology.
Overview
9
9
years of professional experience
Work History
Customer Service and Operations Specialist
Apple American Group LLC
Westfield, MA
08.2016 - Current
- Guest Interaction: Demonstrated ability to engage with individuals in a compassionate and supportive manner, fostering positive relationships and ensuring guest satisfaction.
- Effective Time Management: Proven ability to prioritize tasks and efficiently allocate resources to meet deadlines and achieve project objectives in a timely manner.
- Versatile Leadership and Team Collaboration: Proficient in effectively coordinating and leading teams of up to 30 members to achieve shared objectives in dynamic environments, fostering growth and development while navigating evolving roles and responsibilities.
- Diplomatic Conflict Resolution: Proficient in navigating and resolving conflicts with tact and diplomacy, fostering positive outcomes in challenging situations.
- Stress Management: Demonstrates resilience and maintains composure in high pressure situations, effectively managing stress and maintaining focus.
Childcare Provider
In Home Child Care
Westfield, MA
01.2020 - 01.2021
- Effective Communication: Skilled in clear and friendly communication with both children and parents, providing updates and information as needed.
- Patience and Conflict Resolution: Demonstrates patience and remains calm in challenging situations, effectively addressing difficult behavior and conflicts as they arise.
- Problem-Solving and Adaptability: Able to think quickly and find solutions to unexpected issues, while also being flexible and adapting to the needs and preferences of different children.
In-Home Daycare Assistant
Home Daycare
Agawam, MA
06.2015 - 06.2016
- Engaging Learning Activities: Designed and implemented age appropriate educational activities to enhance children's cognitive and social development, fostering a love for learning.
- Safe and Nurturing Environment: Maintained a secure and nurturing atmosphere, prioritizing children's safety and emotional well being while providing opportunities for exploration and growth.
- Efficient Daily Schedule Management: Organized and executed daily routines efficiently, ensuring a well balanced mix of play, learning, and rest time tailored to each child's needs and preferences.
Education
Bachelor of Arts - Psychology
Westfield State University
Westfield, MA01-2024
Associate of Arts - Psychology
Holyoke Community College
Holyoke, MA05-2020
Skills
- Creativity and Innovation
- Attention to Detail
- Adaptability and Flexibility
- Leadership Skills
Accomplishments
- Academic Achievements: HCC Award Recipient (2019-2020)
Psi Beta Honor Society Inductee (March 26, 2019)
Westfield State University Dean’s List (Fall 2022) - Professional Recognition: Employee of the Year, Apple American Group LLC (2017)
- HCC Dean's List: January 16, 2017; January 22, 2019; January 10, 2020
- Joselyn Rivera receives HCC award (May 28, 2020): Outstanding achievement recognition at Holyoke Community College during the 2019-2020 academic year.
Languages
English
Native/ Bilingual
American Sign Language
Limited
References
References available upon request.
Timeline
Childcare Provider
In Home Child Care
01.2020 - 01.2021
Customer Service and Operations Specialist
Apple American Group LLC
08.2016 - Current
In-Home Daycare Assistant
Home Daycare
06.2015 - 06.2016
Bachelor of Arts - Psychology
Westfield State University
Associate of Arts - Psychology
Holyoke Community College
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