Joselyn Rivera Alicea
Ocoee,FL
Summary
Versatile Sales Representative with a proven track record of achieving revenue growth and enhancing team performance through strategic planning and and innovative training programs. Bilingual with expertise in product management and business communication, skilled in negotiation and leadership. Passionate about creating client relationships to reach sustainability goals.
Overview
4
4
years of professional experience
Work History
Team Lead / Sales Representative
Celia Smoke LLC
03.2024 - 10.2024
- Led sales team achieving notable revenue growth.
- Implemented training programs boosting team performance and productivity.
- Resolved complex customer issues improving overall service quality and client trust.
Medical Receptionist
Physical Therapy Now
12.2023 - 04.2024
- Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls.
- Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history.
- Assisted in the coordination of patient referrals to other healthcare facilities or specialists when necessary.
Lead Wellness Coordinator
The Joint Chiropractic
06.2023 - 12.2023
- Collaborated with Chiropractors to tailor wellness plans, increasing client engagement and satisfaction.
- Pioneered new sales strategies resulting in increased client retention.
- Cultivated strong client relationships providing personalized support and guidance to optimize their chiropractic maintenance journey.
Lead Receptionist
Wholesale Direct Water Systens of SWFL
04.2021 - 06.2023
- Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
- Managed inventory of office supplies, placing orders as necessary to maintain optimal stock levels while minimizing costs.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
Education
Associate Of Applied Arts - Behavioral And Social Sciences
Community College of Philadelphia
Philadelphia, PASkills
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Active listening
- Product Management
- Medical Receptionist
- EMR Systems
Timeline
Team Lead / Sales Representative
Celia Smoke LLC
03.2024 - 10.2024
Medical Receptionist
Physical Therapy Now
12.2023 - 04.2024
Lead Wellness Coordinator
The Joint Chiropractic
06.2023 - 12.2023
Lead Receptionist
Wholesale Direct Water Systens of SWFL
04.2021 - 06.2023
Associate Of Applied Arts - Behavioral And Social Sciences
Community College of Philadelphia
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