Joselyn Rosas

• Used skip tracing and other techniques to locate debtors.
• Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
• Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.

• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Handled customer inquiries and suggestions courteously and professionally.
• Delivered prompt service to prioritize customer needs.

• Investigated and resolved customer inquiries and complaints quickly.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Exceeded quality assurance standards through diligent attention to detail and commitment to excellence.
• Managed a high-volume call center environment, handling an average of 150+ calls per day.
• Efficiently resolved customer issues, maintaining a 95% first-call resolution
  rate.
• Demonstrated excellent multitasking skills by assisting multiple customers simultaneously through phone, email, and live chat.
• Implemented new call-handling procedures that decreased average handling time by 15%.
• Maintained detailed and accurate records of customer interactions and transactions in the CRM system.
• Achieved a 98% customer satisfaction score, consistently receiving positive feedback for prompt and courteous service.

- Assisted customers with online orders, maintaining a high level of service in a call center environment.

- Documented detailed service records for every customer interaction, ensuring follow-up and resolution.

- Worked collaboratively in a team to manage high call volumes efficiently.

- Provided in-depth brand knowledge and technical support, resolving customer issues promptly.

- Issued account credits and resolved technical issues on various devices, ensuring smooth user experiences.

• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Transcribed and organized information to assist in preparing speeches and presentations.
• Executed record filing system to improve document organization and management.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Managed payroll for all 3rd shift employees. Ensured accuracy for all time card submissions.