JOSELYNE ALVARADO
Los Angeles,CA
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new skills.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Merchandise Assistant Manager
Dollar Tree
Los Angeles, USA
10.2021 - Current
- Maintain seasonal displays, planograms, pricing, and promotional merchandise to support sales and a visually appealing shopping environment.
- Work closely with buyers to select merchandise that met customer demand while staying within budget parameters.
- Analyze inventory levels to optimize product assortment and ensure stock availability.
- Manage vendor relationships to ensure timely product deliveries and quality control.
- Support store opening and closing procedures to ensure compliance with operational standards and company policies.
- Facilitate inventory counts and manage various inventory-related processes.
- Allocate responsibilities to stocking team associates and assess performance while supporting improvement initiatives.
- Organized freight in stockroom, prioritizing timely placement of merchandise on sales floor.
- Handled movement of pallets and heavy boxes weighing up to 50lbs.
- Identify damaged, missing, or misplaced merchandise.
- Managed DSD deliveries from Frito Lay, Coke, and Pepsi utilizing handheld PDT scanner.
- Supported Store Manager in employee training, enhancing customer service, loss prevention, and ensuring safety and organization in store.
- Ensured proper classification of hazardous materials to maintain safety compliance. into specified totes.
- Place prices and descriptive signage to enhance displays and promote items.
Cashier
Dollar Tree
Los Angeles, USA
03.2021 - 10.2021
- Delivered exceptional customer service while overseeing sales transactions on assigned cash register.
- Processed customer transactions with accuracy and efficiency using point-of-sale systems.
- Handled cash, credit, and check payments with accuracy and attention to detail.
- Maintained clean, organized checkout areas to enhance customer experience and satisfaction.
- Addressed customer inquiries and concerns while guiding toward informed purchasing decisions.
- Sustained store cleanliness through thorough bathroom cleaning and restocking, sweeping and mopping floors, disposing of trash, and ensuring all areas remained neat and presentable.
Administrative Assistant
Sahara Wireless Int’l
Commerce, USA
02.2017 - 03.2021
- Managed incoming phone calls to assist customers effectively. and resolved customer inquiries, enhancing the customer service experience.
- Received and directed business correspondence related to sales to the correct department and/or staff members
- Prepared packages for shipment and scheduled pickups to ensure prompt delivery and customer satisfaction.
- Monitored office supplies inventory and placed orders to maintain stock levels.
- Created and maintained accurate records of files to support sales accuracy and reporting.
- Produced invoices through Excel and/or OMS platform
- Handled confidential documents in an organized fashion according to established protocol.
- Assisted with help in the accounting department when needed including tracking budgets and customer outstanding balances.
Sales Associate
Sairise Implex
Los Angeles, USA
07.2015 - 01.2017
- Coached new sales associates on product knowledge and selling techniques to enhance team performance.
- Guided customers on promotions to increase sales & customer satisfaction
- Resolved customer inquiries and complaints to maintain high levels of satisfaction and loyalty.
- Processed transactions efficiently at the point-of-sale counter. using a point-of-sale system.
- Facilitated returns process and analyzed merchandise to identify alternatives that improved customer satisfaction.
- Arranged shelves and displays to enhance storefront appeal
- Restocked merchandise promptly to guarantee availability for incoming buyers.
Retail Sales Associate
Galaxy Wireless
Los Angeles, USA
11.2012 - 06.2015
- Provide direct assistance to customers by addressing inquiries and fulfilling requests.
- Coordinated with team to implement solutions for addressing difficult customer situations.
- Ensured proper price tagging of items for enhanced customer convenience
- Issued sales invoices for accurate record-keeping and shipping labels
- Updated inventory on shelves and aisles through item restocking
Education
High School Diploma -
Huntington Park Senior High School
Huntington Park, CA06-2012
Skills
- Planogram development
- Visual merchandising
- Inventory management
- Vendor management
- Merchandise logistics
- Stock replenishment
- Data analysis
- Customer relationship management
- Attention to detail
- Time management
- Effective communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Merchandise Assistant Manager
Dollar Tree
10.2021 - Current
Cashier
Dollar Tree
03.2021 - 10.2021
Administrative Assistant
Sahara Wireless Int’l
02.2017 - 03.2021
Sales Associate
Sairise Implex
07.2015 - 01.2017
Retail Sales Associate
Galaxy Wireless
11.2012 - 06.2015
High School Diploma -
Huntington Park Senior High School