Joselyne Goz
Lakeland,FL
Summary
Dedicated professional with extensive experience working with people and delivering excellent service. Skilled in conflict resolution, clear communication, and problem-solving. Brings passion and genuine emotional investment into work ethic, helping to create positive, supportive, and productive environments. A strong team player who adapts well to change, stays focused on efficiency, and brings a hardworking, driven, and passionate approach to every role.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Nichols Insurance Group
Lakeland, FL
09.2020 - 04.2025
- Assisted customers with inquiries and resolved issues efficiently
- Maintained accurate records of customer interactions using CRM software
- Provided product information and guided customers through purchasing processes
- Collaborated with team members to enhance overall customer service experience
- Demonstrated effective communication skills while interacting with diverse clientele
Student Volunteer
Vanguard Medical Center
Lakeland, FL
03.2018 - 07.2018
- Provided patient assistance, ensuring comfort and addressing inquiries during clinic visits.
- Coordinated appointment scheduling, optimizing patient flow and reducing wait times.
- Streamlined check-in process, effectively managing patient flow throughout the clinic.
- Provided empathetic emotional support to patients during challenging medical experiences.
- Restocked medical supplies and consumables to prepare procedure rooms.
Student Volunteer
Dr. Demosthenes Clinic
Lakeland, FL
06.2016 - 09.2016
- Worked in team environment to maintain high levels of productivity.
- Kept case files updated, accurate and aligned with requirements.
- Helped triage
Education
Bachelor of Science - Biomedical Sciences
Keiser University
Tampa, FL12-2028
High School Diploma -
Lakeland Senior High
Lakeland, FL05-2018
Skills
- Problem resolution
- Relationship building
- Computer proficiency
- Complaint handling
- Team leadership
- Phone and email etiquette
- Listening and empathy
- hard worworking
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Nichols Insurance Group
09.2020 - 04.2025
Student Volunteer
Vanguard Medical Center
03.2018 - 07.2018
Student Volunteer
Dr. Demosthenes Clinic
06.2016 - 09.2016
Bachelor of Science - Biomedical Sciences
Keiser University
High School Diploma -
Lakeland Senior High