Joselynn Cervantes
Rogers,AR
Overview
4
4
years of professional experience
Work History
Background Verification Coordinator I
JB Hunt Transport
Lowell, AR
04.2022 - Current
- Calculate and qualify experience as well as safety to ensure applicants meet Company and DOT hiring standards.
Collected, analyzed, and interpreted information, documentation, and physical evidence associated with investigations. - Communicate with driving applicants, managers/personnel, external employers, references, and government agencies as needed to facilitate the background screening.
- Obtained background check data on characters, financial statuses and personal histories.
- Order and review driving employment history and other consumer reports.
- Competent with J B Hunt's technology and tools, and educate and encourage clients to leverage the tools.
- Excell and perform well in a stressful and high-pressure work environment.
- Utilize Microsoft Office (Dynamics, Teams, Outlook, Excel, Word) to perform daily tasks.
Customer Experience Support
JB Hunt Transport
Lowell, AR
05.2023 - 12.2023
- Developed and maintained excellent customer relationships, ensuring seamless collaboration when coordinating appointments or resolving conflicts to maximize business potential.
- Met volume goals and delivered an exceptional customer experience through management and execution of customer freight orders.
- Communicated internally and externally, especially by responding to information requests, checking load status, and solving problems to achieve customer satisfaction and minimize service failures.
- Work with a managed client base to continuously improve shipment operations, such as automated tracking, online booking/shipment management, communication on accessorials, and offering solutions based on shipping patterns and needs.
- Understood and analyzed the CER Scorecard to set and achieve goals such as increased time-to-reply speed.
- Digitally accepted, auto-accepted, and manually entered customer orders into the order management system to execute on loads.
- Strategically manage accounts to maximize account retention and development.
- Managed multiple calendars while ensuring appointments were scheduled in a timely manner.
- Utilized JB Hunt Host Software, Enterprise Order Management, and Orders 360/Tasks to execute tasks.
Assistant Manager
Claire's Stores Inc
Rogers
10.2019 - 10.2022
- Analyzed sales data to identify trends and opportunities for customer preferences, and exceeded sales goals by 46%.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased customer satisfaction.
- Anticipates customer issues and proactively provides solutions to prevent obstacles and meet or exceed customer expectations.
- Maintained composure and influence during tough conversations.
Education
High School Diploma -
Rogers High School
Rogers, AR05.2020
Skills
- Adaptable
- Teamwork and achieving common goals
- Critical thinking and problem-solving
Soft skills:
- Knowledge of basic North American geography
- Time management
- Proficient in JB Hunt corporate software
Hard Skills:
Languages
Spanish
Timeline
Customer Experience Support
JB Hunt Transport
05.2023 - 12.2023
Background Verification Coordinator I
JB Hunt Transport
04.2022 - Current
Assistant Manager
Claire's Stores Inc
10.2019 - 10.2022
High School Diploma -
Rogers High School