Jose M Herrera Ginarte
San Antonio,TX
Summary
Adept at vital signs monitoring and embodying compassion, I enhanced patient satisfaction at Heritage Creek Assisted Living by preventing bedsores and efficiently managing medication inventories. My customer service expertise, honed at Hotel Melia Cohiba, alongside time management skills, significantly improved patient care and operational efficiency.
Overview
3
3
years of professional experience
Work History
CNA
Heritage Creek Assisted Living
San Antonio, TX
09.2023 - Current
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Medication Aide
Heritage Creek Assisted Living
San Antonio, TX
09.2023 - Current
- Demonstrated adaptability in the face of medical emergencies, providing crucial assistance during critical situations as needed.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Enhanced patient health by accurately administering prescribed medications according to schedule.
- Assisted in inventory management, ensuring an adequate stock of medications was always available for patients'' needs.
- Monitored patient responses to medication to report adverse reactions quickly.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Costumer Service
Hotel Melia Cohiba
Cuba
04.2022 - 08.2022
- Answered client queries and complaints to provide strong customer service.
- Provided exceptional customer service, addressing patient inquiries promptly and professionally.
- Transferred telephone calls to appropriate staff members to expedite customer service.
- Provided high-level customer service, resolving issues promptly.
- Utilized exceptional customer service skills to satisfy all needs.
- Developed strong relationships with clients through exceptional customer service skills.
Education
Medication Aide -
Choezen Careers
San Antonio, TXHigh School Diploma -
Antonio Aloma
Cuba Nursing Assistant -
Savant School
San Antonio, TX03.2024
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
CNA
Heritage Creek Assisted Living
09.2023 - Current
Medication Aide
Heritage Creek Assisted Living
09.2023 - Current
Costumer Service
Hotel Melia Cohiba
04.2022 - 08.2022
Medication Aide -
Choezen Careers
High School Diploma -
Antonio Aloma
Nursing Assistant -
Savant School