Joseph Abbriano
Roseville,CA
Summary
Proven track record of enhancing customer satisfaction and team performance at United Airlines through strong work ethic and effective conflict resolution. Skilled in cleanliness and organization, ensuring operational excellence. Demonstrated reliability in achieving strategic goals and fostering positive customer relationships. Reliable Attendant highly effective at managing multiple simultaneous tasks in busy environments. Keeps supplies stocked, areas cleared and hazards eliminated. Offering 32 years of experience in Airline Industry.
Overview
46
46
years of professional experience
Work History
Fuel Station Attendant
Safeway
06.2022 - Current
- Contributed to a strong customer retention rate by fostering positive relationships through friendly conversation and attentive service.
- Maintained a professional appearance and attitude while on duty to represent the company positively in all interactions with customers or vendors.
- Maintained a clean and organized station by conducting regular inspections and addressing spills or debris promptly.
- Ensured accurate fuel dispensing by monitoring pumps, gauges, and meters during operation.
- Improved customer satisfaction by providing efficient and courteous service during fuel transactions.
Manager Station Operations
United Airlines
04.1978 - 06.2010
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Bachelor of Science - Business Administration And Management
Santa Barbara City College
Santa Barbara, CA06.1976
Skills
- Product Knowledge Familiarity
- Strong Work Ethic
- Cleanliness and Organization
- Patience and Empathy
- Reliability and punctuality
Timeline
Fuel Station Attendant
Safeway
06.2022 - Current
Manager Station Operations
United Airlines
04.1978 - 06.2010
Bachelor of Science - Business Administration And Management
Santa Barbara City College