Joseph Acevedo
Dandridge,TN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Collision Center General Manager
Caliber Collision
Sevierville, TN
06.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Production Manager
Harper Collision
Knoxville, TN
05.2019 - 05.2022
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
- Reviewed work for quality and compliance with company standards and design specifications.
- Estimated labor requirements to support anticipated workload.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
- Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
Auto Collision Estimator
Abra Auto Body
Knoxville, TN
04.2015 - 04.2019
- Kept comprehensive records of each case using management information software which streamlined workflow processes.
- Minimized downtime by coordinating with technicians and parts suppliers for efficient scheduling of repairs.
- Enhanced team communication through active participation in daily production meetings discussing job progress status updates.
- Streamlined the estimating process for increased efficiency and reduced wait times for clients.
Education
No Degree - Business Administration
Hillsborough Community College
Tampa, FLHigh School Diploma -
Hillsborough High School
Tampa, FL06.1980
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Effective leader
- Time Management
- Training and coaching
- Staff Management
- Customer Relations
- Relationship Building
- Inventory Control
- Customer Relationship Management
- Staff Supervision
- Employee Scheduling
- Verbal and written communication
- Administrative Skills
- P&L Management
- Labor Cost Controls
- Customer Retention
- Process Improvements
- Strategic Planning
- Vendor relationships
- Facility Management
- Workflow Planning
- Performance Analysis
- Total Loss Recognition and Process
Certification
I-Car Platinum in both Collision Estimating and Production Management
Able to write in CCC1, Audatex and Mitchell Estimating Platforms.
Timeline
Collision Center General Manager
Caliber Collision
06.2022 - Current
Production Manager
Harper Collision
05.2019 - 05.2022
Auto Collision Estimator
Abra Auto Body
04.2015 - 04.2019
No Degree - Business Administration
Hillsborough Community College
High School Diploma -
Hillsborough High School