Cory Eve
Dahlonega,GA
Summary
Dynamic Collision Center Manager with a proven track record in the industry, enhancing customer satisfaction through quality assurance and effective communication. Skilled in insurance negotiations and team leadership, I successfully reduced cycle times and optimized operations, fostering a culture of excellence and collaboration within the team.
Overview
12
12
years of professional experience
Work History
Collision Center Manager
Classic Collision Center
Gainesville, GA
03.2025 - Current
- Managed daily operations of collision center, ensuring efficient workflow and customer satisfaction.
- Trained and supervised staff on safety protocols and repair processes.
- Implemented quality control measures to enhance service delivery and repair accuracy.
- Coordinated with insurance companies to streamline claims processing for customers.
Collision Center Manager
Classic Collision Center
08.2023 - Current
- Managed team of [Number] personnel focused on repairs and refinishing work.
- Spearheaded marketing initiatives to attract new customers and maintain existing clientele.
- Developed strong relationships with insurance partners for seamless claims processing and efficient repairs.
- Established partnerships with local vendors to secure high-quality parts at competitive prices.
Collision Center Manager
Wrens Collision Group
Buford, GA
11.2022 - 08.2023
- Enhanced customer satisfaction by streamlining the repair process and implementing effective communication strategies.
- Implemented quality assurance measures to ensure all repairs met or exceeded industry standards.
- Collaborated with other departments to improve overall company performance and customer experience.
- Conducted thorough vehicle damage assessments for accurate repair estimates and efficient service scheduling.
Corporate Trainer
Asbury Automotive Group
Duluth, GA
07.2022 - 11.2022
- Developed and delivered training programs on customer service excellence for diverse teams.
- Collaborated with management to identify training needs and implement effective solutions.
- Facilitated workshops using engaging instructional techniques and interactive materials.
- Evaluated training effectiveness through participant feedback and performance assessments.
Collision Center Manager
Collision Iq
Commerce, GA
03.2017 - 11.2022
- Reduced cycle times, ensuring timely delivery of repaired vehicles to customers.
- Supervised and managed shop operations and tasks.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Led operational strategy to optimize resource allocation and enhance team performance.
- Developed and implemented training programs to improve staff capabilities and operational efficiency.
- Managed financial planning and budgeting processes to ensure profitability.
- Developed and implemented business strategies to enhance operational efficiency.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Secured lucrative partnerships to expand market reach, negotiating contracts with precision and foresight.
- Developed strategic business plan, guiding company towards sustainable growth and profitability.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
- Conducted market research to inform product development decisions and identify potential growth areas.
Manager Director
Blue Mountain Coffee Inc
Cumming, GA
01.2014 - 03.2017
- Led strategic planning initiatives to align organizational goals with market trends.
- Developed and implemented efficient operational processes to enhance productivity across departments.
- Mentored team members, fostering professional development and improving overall team performance.
- Analyzed market data to inform decision-making and optimize resource allocation.
Education
High School Diploma -
Flowery Branch High School
Flowery Branch, GA05-2008
Skills
- Workplace safety
- Insurance procedures
- Strong focus on accuracy
- Accounts receivable management
- Safety practices
- Customer relations
- Operational management
- Deadline management
- Quality assurance
- Collecting payments
- Quality controls
- Supervising staff
- Vendor partnership development
- Automotive repair
- Cost control
- Innovation skills
- Completing estimates
- Expert estimator
- Insurance negotiations
- Filing claims
- Meeting kpis
- Managing orders
- Overseeing refinishing
- Directing repairs
- Staff training and development
- Safety management
- Training and coaching
- Quality control
- Budgeting and financial management
- Personnel management
- Workflow coordination
- Business relationships
- Marketing and promotions
- Financial management
- Marketing
- P&L management
- Regulatory compliance
- Merchandising operations
- Reports generation and analysis
- Sales and promotional strategies
- Team development and supervision
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Team leadership
- Active listening
- Effective communication
- Flexibility in changing situations
- Proficient in leadership
- Relationship building
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Collision Center Manager
Classic Collision Center
03.2025 - Current
Collision Center Manager
Classic Collision Center
08.2023 - Current
Collision Center Manager
Wrens Collision Group
11.2022 - 08.2023
Corporate Trainer
Asbury Automotive Group
07.2022 - 11.2022
Collision Center Manager
Collision Iq
03.2017 - 11.2022
Manager Director
Blue Mountain Coffee Inc
01.2014 - 03.2017
High School Diploma -
Flowery Branch High School