Joseph A. Cooke
Fort Wayne,IN
Summary
Reliable hospitality professional with experience in event service, guest relations, cash reconciliation, and POS transactions. Supports banquet teams, manages inventory, and maintains safe alcohol service standards while helping create smooth, compliant operations.
Overview
16
16
years of professional experience
Work History
Event Bartender
Hilton Downtown
Fort Wayne, IN
01.2011 - Current
- Monitored guest alcohol intake and enforced policies prohibiting sale to intoxicated individuals, ensuring compliance with safety regulations.
- Applied knowledge of state alcohol service laws to maintain compliance and promote responsible serving practices.
- Collaborated with banquet team to manage inventory and uphold safe alcohol service standards, enhancing overall customer experience.
- Balanced cash and credit card receipts at the point of sale to ensure accurate financial records.
Front of House Manager
Embassy Theatre
01.2014 - 06.2016
- Managed front of house staff to achieve high levels of customer service and satisfaction.
- Developed and implemented strategies that improved guest experience through streamlined restaurant operations.
- Coordinated staff scheduling and payroll processing to maintain operational efficiency.
- Proficiently managed daily inventory, ordering supplies to maintain stock levels.
- Maintained accurate records of cash transactions and deposits.
Management Training, Dangerous Goods
FedEx
Fort Wayne, IN
08.2010 - 06.2014
- Managed Saturday operations, overseeing the organization of dangerous goods to maintain compliance and safety standards.
- Collaborated with Management Team to uphold safety protocols and enhance operational efficiency.
- Initiated and independently executed projects, contributing to overall team objectives and operational goals.
- Acquired hands-on experience with relevant software and technology. with relevant software and technology.
Education
Marketing
IPFW
Fort Wayne01-1992
Skills
- Beverage preparation
- Responsible serving
- Event management
- Customer engagement
- POS systems
- Cash reconciliation
- Inventory control
- Team coordination
Personal Information
Title: Banking Associate
Community Service
Fort Wayne Trails, Trail Ranger, Fort Wayne, IN, 2011-01, Present, Maintained records of visitor use, incidents, law enforcement activities, and other information related to park operations., Performed maintenance tasks such as trail building and repair, habitat restoration, and facility improvements.
Timeline
Front of House Manager
Embassy Theatre
01.2014 - 06.2016
Event Bartender
Hilton Downtown
01.2011 - Current
Management Training, Dangerous Goods
FedEx
08.2010 - 06.2014
Marketing
IPFW