Work Preference
Summary
Overview
Work History
Education
Certification
Willing To Relocate
Skills
Work Availability
Software
Websites
Timeline
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Joseph Adesanya
Open To Work

Joseph Adesanya

Customer Service Representative
Jacksonville,FL

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Stay home dadCustomer Experience SpecialistCustomer SpecialistMachine Operator/AssemblerManager Direct Care Staff

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Jacksonville, FL, USSavannah, GA
Open to relocation: Yes

Salary Range

45000/yr - 200000/yr

Important To Me

Career advancementWork-life balanceWork from home optionPersonal development programs401k matchStock Options / Equity / Profit SharingCompany Culture

Summary

Versatile and detail-oriented customer experience specialist with 14 years of experience in customer service, management, and technical support. Proficient in customer service, technical support, and project management. Possess certifications in Ground Security Coordinator and First Aid. Skilled in Microsoft Office and Google Suite. Seeking a remote or hybrid work environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Stay home dad

Home
Augusta, GA
03.2024 - Current
  • Household operations and maintenance
  • Development logistics and enrichment: Homework and extracurricular activities for kids after school
  • Nutritional planning and procurement
  • Health crisis and management
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Customer Experience Specialist

Delta Air Lines
Augusta, GA
10.2023 - 07.2024
  • Reservation
  • Customer Service Support
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Managed timely and effective replacement of damaged or missing products.
  • Implemented and developed customer service training processes.
  • Maintained up-to-date knowledge of product and service changes.

Customer Specialist

Piedmont Airlines
Augusta, GA
04.2022 - 07.2023
  • Customer Resolutions
  • Cross Functional Agent
  • Ramp function
  • Ticketing
  • Boarding Gate Management
  • Airport Operations coordination
  • Conflict Resolution
  • Responded to customer inquiries via phone, email and web-based platforms.
  • Baggage Services
  • Requested escalation for unresolved issues.
  • Verified accuracy of customer account information and updated when necessary.
  • Directed customers to appropriate departments for additional support.
  • Cross-trained and backed up other customer service managers.

Machine Operator/Assembler

Semco Inc
Jacksonville
09.2020 - 04.2022
  • Handle Machine Equipments
  • Pallet Making and Organizing
  • Cutting and Rolling metals

Manager Direct Care Staff

First Imex Corporation
Jacksonville
11.2016 - 09.2020
  • I mobilize the staff in their daily functions
  • Go through previous day activities and make sure all job is caught up
  • I take care of client daily activities
  • I record client data and behavioral act daily
  • I follow up on client medical appointments and other activities
  • I train client on behavior issues
  • I access staff duties

Branch Manager

Sportybet Company
Lagos
09.2015 - 11.2016
  • I manage the affairs of the branch on daily basis
  • I manage staff activities and customer satisfaction
  • I maintain a progressive sheet of profit

Education

Diploma in Computer Networking - Networking Engineering Repair and Maintenance

Florin Computer College
Lagos

Bachelor's - Sociology and Education

Tai Solarin University of Education
Ogun, Nigeria

Diploma in Computer Science -

Federal University of Agriculture Abeokuta
Ogun, Nigeria

Certification

  • Ground Security Coordinator, 07/01/23, Present, Handle Airport Security, Report Security Incidents, Present for Aircraft Turnover
  • Project Management Fundamental-Risk, 10/01/20, Present
  • Driver's License
  • First Aid Certification

Willing To Relocate

Jacksonville, FL

Skills

  • Remote office availability
  • Data entry
  • FLUENT
  • Computer skills
  • Conflict Resolution
  • Office Management
  • PPE compliance
  • Collaboration
  • Cultural awareness
  • Active listening
  • Public speaking
  • Software Proficiency
  • Decision-making
  • Good Telephone Etiquette
  • Task prioritization
  • Quality assurance
  • Supervision and leadership
  • Training & Development

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft Office

Canva

Sabre

Websites

Timeline

Stay home dad

Home
03.2024 - Current

Customer Experience Specialist

Delta Air Lines
10.2023 - 07.2024

Customer Specialist

Piedmont Airlines
04.2022 - 07.2023

Machine Operator/Assembler

Semco Inc
09.2020 - 04.2022

Manager Direct Care Staff

First Imex Corporation
11.2016 - 09.2020

Branch Manager

Sportybet Company
09.2015 - 11.2016

Diploma in Computer Networking - Networking Engineering Repair and Maintenance

Florin Computer College

Bachelor's - Sociology and Education

Tai Solarin University of Education

Diploma in Computer Science -

Federal University of Agriculture Abeokuta

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Joseph AdesanyaCustomer Service Representative