Joseph Agoglia
Staten Island,NY
Summary
IT infrastructure Administrator with over 30+ years of experience in managing, designing, implementation and trouble shooting of multiple mission critical systems over different platforms. Also utilizing skills and experiences to train and manage staff to maintain daily operations
Overview
2026
2026
years of professional experience
Work History
Systems Manager
Genpact
- Systems manager of Windows based servers, manage and coordinate Security, patching, backup, networking, monitoring and troubleshooting all issues as well as applying system detected remediations determined by scanning applications such as Tenable
- Windows Systems
- Work extensively with various versions of MS Exchange (currently 2016 and preparing to upgrade to Exchange SE) and message archive systems Arctera Enterprise Vault (along with various components such as File System Archiving, Discovery Accelerator, Compliance Accelerator
- Work with other messaging components that integrate with messaging systems Accuroute Fax server with virtual FAX cards Clearswift Secure Email Gateway for content filtering and customized DLP rules, Mange messaging gateways through GlobalRelay, Actera Merge1 for importing vendor mail and instant message information from External Vendors such as Bloomberg
- Messaging Systems
- Manage and maintain all Compliance related issues such as Journaling of all mail messages through connectors in Exchange and connection to outside vendors, providing information for legal and compliance department matters using various search tools. Integrate external messaging systems into the existing Compliance environment for searching item in house Support and maintain all aspects of active directory and creating and deploying group policy for system security and management.
- Compliance Management
- Work with and maintain various hardware platforms
- Determine CPU, Memory and Storage requirements
- Manage and Apply firmware and driver updates
- Hardware Management
- Built and managed virtual environments utilizing VMware and Hyper-V environments for production and development use.
- Design, implement and manage SimpliVity hyperconverged storage environment. Make recommendations on hardware and configuration requirements, implement and maintain High Availability clustering between multiple datacenters
- Virtualization Management
- Manage and support Mobility UEM servers
- Utilizing Blackberry UEM and BEMS for Blackberry dynamics use with corporate provided iPhones
- WorkSpace One as the operating MDM for 1200 users in US, Brazil and Canada, and maintain phone configurations and application and OS management
- Apple Business Manager used to push default configuration build to devices and license applications to be pushed to devices
- Mobility System Management
- Provide multiple layer support to end user and application support teams on all server and messaging related issues. Provide after hour and weekend support for team initiated projects and support related incidents. Work with vendors for specialized configuration projects and system upgrades
- Setup and maintain disaster recovery environment to assure limited down time in the event of an emergency, Data Center loss or Cyber attack. Various technologies are used to replicate live data to an off-site location. Create procedures to maintain integrity of information as well as bring up servers and various systems in and emergency situation
Senior Principle Consultant
Genpact
01.2014 - Current
- Rebadged from Credit Agricole CIB
Vice President
Credit Agricole CIB
06.2004 - 12.2013
- Merged from Credit Agricole Indosuez
Senior Associate
Credit Agricole Indosuez
07.1994 - 06.2004
Education
B.S - Electrical Engineering
Regents College
New York, NY05.1991
A.S - Electrical Engineering
College of Staten Island
New York, NY01.1991
Skills
- Troubleshooting skills
- Remote support
- IT infrastructure management
- IT asset management
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 6 staff members.
- Collaborated with team of 15 in the development of Shield Project.
Timeline
Senior Principle Consultant
Genpact
01.2014 - Current
Vice President
Credit Agricole CIB
06.2004 - 12.2013
Senior Associate
Credit Agricole Indosuez
07.1994 - 06.2004
Systems Manager
Genpact
B.S - Electrical Engineering
Regents College
A.S - Electrical Engineering
College of Staten Island