Joseph Aguilar
El Cajon,CA
Summary
Proven Assistant Sales Manager with a track record of enhancing customer satisfaction and trust, notably at Jerome's Furniture. Excelled in team building and sales presentations, achieving significant repeat business through relationship management. Skilled in both strategic sales reporting and fostering a positive, results-driven team environment. Demonstrated ability to exceed sales goals through effective leadership and customer engagement.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
19
19
years of professional experience
Work History
Assistant Sales Manager
Jerome's Furniture
11.2015 - Current
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Developed strong client relationships for repeat business and increased referrals
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team''s performance metrics.
- Managed and developed sales team.
Assistant Sales Manager
Staples
03.2012 - 10.2015
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Organized promotional events and interacted with community to increase sales volume.
- Assisted sales team with completing customer transactions and managing issues.
- Completed store opening and closing procedures by counting drawers and managing security.
Retail Sales Supervisor
Sprint
08.2009 - 03.2012
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Greeted customers and helped with product questions, selections, and purchases.
- Opened and closed store independently and prepared nightly bank drop for manager.
Assistant Sales Manager
Circuit City
08.2007 - 07.2009
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
- Completed store opening and closing procedures by counting drawers and managing security.
- Managed and developed sales team.
- Boosted team morale and cohesion by organizing regular sales strategy meetings.
Store Manager
Against All Odds
02.2007 - 09.2007
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Assistant Sales Manager
CompUSA
06.2006 - 02.2007
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Assisted sales team with completing customer transactions and managing issues.
- Completed store opening and closing procedures by counting drawers and managing security.
- Trained new associates in successful sales and performance strategies.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Education
No Degree - History
Southwestern College
Chula Vista, CASkills
- Goals and performance
- Team building and development
- Sales reporting
- Sales goals
- Sales expertise
- Relationship building and management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Assistant Sales Manager
Jerome's Furniture
11.2015 - Current
Assistant Sales Manager
Staples
03.2012 - 10.2015
Retail Sales Supervisor
Sprint
08.2009 - 03.2012
Assistant Sales Manager
Circuit City
08.2007 - 07.2009
Store Manager
Against All Odds
02.2007 - 09.2007
Assistant Sales Manager
CompUSA
06.2006 - 02.2007
No Degree - History
Southwestern College
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