Mary Kirkpatrick
Summary
Dynamic Certified Bedding Specialist with a proven track record at Jerome's Furniture, excelling in customer relations and expert problem solving. Recognized for enhancing customer experiences and mentoring staff, while maintaining high visual merchandising standards. Committed to team building and reliability, driving repeat business through exceptional service and product knowledge.
Overview
22
22
years of professional experience
Work History
Certified Bedding Specialist
Jerome's Furniture
02.2019 - 12.2024
- Contributed insights during team meetings to foster innovative solutions
- Followed all company policies and procedures to deliver quality work.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collaborated with team members for efficient store operations, resulting in a well-maintained retail space.
- Mentored junior staff members on best practices in optical retail sales, customer service, and technical processes.
- Educated multi-level retail associates about product attributes and benefits.
Bedding Specialist
Big Sandy Superstores
08.2002 - 10.2018
- Delivered exceptional customer service, fostering positive shopping experiences and encouraging repeat business.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling and inventory management.
- Assisted in maintaining visual merchandising standards, enhancing product displays to attract customer attention.
- Trained new staff on sales techniques, product knowledge, and operational procedures to ensure team effectiveness.
- Monitored stock levels regularly, facilitating timely reordering to minimize out-of-stock situations and maximize sales opportunities.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Music And Theater
Case Western Reserve University
Cleveland, Ohio, OHSkills
- Customer relations
- Expert problem solving
- Analytical thinking
- Team building
- Reliability
- Sales strategies
Accomplishments
For all but 3 years out of the last 23 years I have been the top mattress sales (delivered) associate at both Jerome's Furniture and Big Sandy Superstores. I have won multiple contests with multiple companies.
During my time at Big Sandy I was invited to attend "Tempurpedic University" , an advanced training for the top RSA's in the midwest region.
Timeline
Certified Bedding Specialist
Jerome's Furniture
02.2019 - 12.2024
Bedding Specialist
Big Sandy Superstores
08.2002 - 10.2018
Music And Theater
Case Western Reserve University