Erica Pinal
New Jersey & New York
Summary
Seasoned business operations coordinator with five years of expertise. Specializing in merchandise curation, delivering personalized customer service, and creating engaging digital marketing campaigns.
Overview
5
5
years of professional experience
Work History
Visual Merchandiser
Madewell
04.2025 - Current
- Developed visually appealing merchandise displays at Madwells Flagship location by organizing and processing high volumes of shipment to ensure timely stock replenishment and new merchandise launches.
- Engaged with customers by proactively greeting them, promptly resolving any of their needs, processing their transactions and making sure ensuring they had a positive shopping experience.
Operations and Sales Coordinator
California Tides
06.2022 - 01.2025
- Directed daily operations, managed product inventory, and designed visual displays, resulting in the successful execution of over 300 specialty vendor markets across Southern California and New York.
- Conducted thorough analysis of industry trends and product performance, improving sales to achieve a consistent weekly inventory turnover rate of over 25%.
- Created captivating seasonal displays and monthly signage to invite customers to shop our new merchandise and promotions.
Merchandise Curator
Buffalo Exchange
03.2022 - 06.2022
- Collaborated and negotiated with over 20 suppliers daily to source in demand inventory, ensuring products met company's quality standards.
- Created engaging window and floor displays showcasing top-selling merchandise to maintain customer interest.
- Presented data insights, feedback, and product performance data to the national office.
Administrative Assistant
California State University, Long Beach
08.2021 - 01.2022
- Provided comprehensive administrative support to the university’s vice president's office, managing day-to-day office operations, coordinating communications, and assisting with a variety of special projects.
- Analyzed over 10,000 confidential documents, and digitized key files to improve record-keeping, providing efficient access to critical data.
Social Media Manager
California State University, Long Beach
01.2021 - 05.2021
- Achieved a 10% increase in social media engagement within the first 60 days for the Department of Political Science through strategic content creation.
- Led the rebranding of the department's online presence by designing and implementing a new distinct, cohesive aesthetic that resonated with the Political Science Department's voice and objectives.
Education
Bachelor of Art - Political Science
California State University, Long Beach
Long Beach, CASkills
- Sales strategy development
- Visual merchandising
- Operations management
- Performance metrics
- Content marketing
Timeline
Visual Merchandiser
Madewell
04.2025 - Current
Operations and Sales Coordinator
California Tides
06.2022 - 01.2025
Merchandise Curator
Buffalo Exchange
03.2022 - 06.2022
Administrative Assistant
California State University, Long Beach
08.2021 - 01.2022
Social Media Manager
California State University, Long Beach
01.2021 - 05.2021
Bachelor of Art - Political Science
California State University, Long Beach