Customer Service Representative
5 YearsAllstate Insurance | 02.2004 - 02.2009
- Educated customers on product and service offerings.
- Answered customers' questions and addressed any concerns and complaints.
- Successfully controlled appointments between employees and clients.
- Helped customers select products that best fit their personal needs.
- File and scan, updated customers policies.
- Answered high volume calls.
Customer Service Representative
6 Years 8 MonthsAmerican Advisors Group | 05.2009 - 01.2016
- Answered phones and assisted customers and clients with changes.
- Set up appointments.
- Maintained up to date knowledge of customer accounts.
- Explained products and benefits.
- Provided excellent technical support.
Customer Service Representative
9 Years 7 MonthsAlta Resources | 05.2016 - 12.2025
- Delivered excellent customer service by greeting and assisting each customer.
- Scheduled customer appointments.
- Provided technical support.
- Inbound and outbound calls and emails.
- Handling and researching issues with customers.
- Answered phones