Project Manager
Hoight Construction
San Jose, CA
01.2019 - 2023
- Improved box office efficiency by streamlining ticketing processes and implementing user-friendly software.
- Ensured accessibility for all patrons, incorporating ADA-compliant practices and accommodating special requests to make events inclusive and enjoyable for everyone.
- Leveraged technology advancements to improve the overall customer experience in purchasing tickets and attending events.
- Addressed customer concerns promptly, resulting in high satisfaction ratings from patrons attending events.
- Led a team of box office employees by providing clear expectations, feedback, and support for professional growth.
- Increased overall sales with targeted marketing strategies and promotional campaigns.
- Collaborated with event organizers to ensure successful coordination of ticket sales and venue logistics.
- Managed daily operations for smooth box office functioning, ensuring excellent customer service.
- Implemented effective inventory management systems to maintain accurate records of ticket availability and sales.
- Trained and motivated Number-person box office staff and volunteers to maximize ticket sales and facilitate distribution of information regarding shows and performances.
- Collaborated with marketing department to brainstorm methods to upsell tickets to various shows using Software to extract data for email blasts and mailing lists.
- Organized staff schedules by taking into account employee availability work preferences balancing these factors alongside business needs.
- Coordinated special promotions or group discounts, attracting new audiences to performances and events.
- Reduced wait times at the box office window by introducing online pre-sales and mobile ticketing options.
- Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales.
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Assisted customers in choosing seats, guiding and recommending options via seating map.
- Created and maintained reports of sold tickets and payments received.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.