Joseph Armstrong
Greenville,SC
Summary
Someone who loves learning new things and using technical skills to help others. Always passionate about working hard towards something bigger than myself and always looking for new challenges.
Overview
6
6
years of professional experience
Work History
IT Service Desk Technician 1
Newbold Technologies
07.2023 - Current
- Use of active directory to manage store employee's permissions as needed
- Troubleshooting of Point of sale systems, printers, registers, and HP elite desk
- Level 1 troubleshooting of network issues
- Use of SCCM for remote access to registers and store servers
- Network monitoring through Meraki and Netcloud
- MDM use for mobile devices within stores
- Troubleshooting of TC51s and Ipads
- Laserprinter set up and troubleshooting
- Proper ticket documentation and escalation
- Proper communication when escalation is needed
- Proper use of resources to troubleshoot
- Keeping average handle time of issues under 10 minutes
- Coordinating breaks, lunch and goals for the day with a team of Help desk leads, level 2 technicians, and third parties
Unit Production
MP Husky
06.2023
- Aluminum Fabrication of Cable Boxes for Data Centers, Football Stadiums, and other locations that require Aluminum Shielding for cables
- A very simple, low stress job while beginning career in IT.
Door Dash Driver
Independent Contractor
01.2019 - 06.2023
- Delivering Food, Groceries, prescriptions and other items to customers
- Have a 4.95/5 customer service rating, and have been able to mitigate complex situations between vendors, customers, and application support.
Warehouse Associate
Amazon
01.2023 - 05.2023
- A part time job that was very simple while studying for the CompTIA A+, and honed in other Information Technology skills.
Technican
Cell Phone Repair(CPR)
10.2022 - 12.2022
- Primarily customer service with customers who have damage on their personal devices, and hardware or GUI based mobile device repair.
Process Technican
Jabil Healthcare
10.2018 - 10.2022
- Dealt with complex troubleshooting in many different aspects of Industrial Plastic injection molding
- From Programming robots, using remote control overhead cranes, or finding simple errors in the way a machine was programmed to run
- Learned troubleshooting philosophy relevant for Information systems.
Education
Coursera
CompTIA
Jung Tong Taekwondoe Federation
WISE Certification
Certification related to the repair of apple devices, specifically hardware. However, some software steps are required for proper repair.
Udemy
100 Days of Code: The Complete Python Boot Camp -
Udemy
07.2022
Data Science
Coursea
Skills
- Virtualization
- Remote tech support
- Technical guidance
- IT Support
- Python
- Customer Service
- Network troubleshooting
- Consumer electronic repair
Details
Greenville, South Carolina, United States, 864-380-3138, josepharmnc@gmail.com
Personal Information
Title: Aspiring IT Support Specialist
Timeline
IT Service Desk Technician 1
Newbold Technologies
07.2023 - Current
Unit Production
MP Husky
06.2023
Warehouse Associate
Amazon
01.2023 - 05.2023
Technican
Cell Phone Repair(CPR)
10.2022 - 12.2022
Door Dash Driver
Independent Contractor
01.2019 - 06.2023
Process Technican
Jabil Healthcare
10.2018 - 10.2022
Coursera
CompTIA
Jung Tong Taekwondoe Federation
WISE Certification
Certification related to the repair of apple devices, specifically hardware. However, some software steps are required for proper repair.
Udemy
100 Days of Code: The Complete Python Boot Camp -
Udemy
Data Science
Coursea
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