Joseph Arone
Indio,CA
Summary
Dynamic and results-driven Public Safety Supervisor with extensive experience at St. Mary’s College of California. Expert in incident prioritization and data entry, successfully enhancing response times and reducing false alarms. Proven ability to manage high-stress situations with empathy, ensuring effective communication and support during emergencies. Committed to continuous improvement and community safety initiatives.
Overview
1
1
Certification
Work History
Police Dispatcher
University of California San Francisco
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Reduced risks and emergency response issues by observing public safety field units.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Assisted callers in emergency situations with appropriate information and support.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Assisted in reducing crime rates by providing crucial information to officers during investigations and patrol activities.
- Reduced false alarms through diligent verification procedures before initiating police response.
- Ensured continuous improvement in operations by participating in ongoing dispatcher trainings and staying current with best practices.
- Assisted in the development of department protocols for dispatchers, resulting in improved efficiency and consistency within the team.
- Provided critical support during natural disasters, coordinating resources and relaying vital information between agencies for efficient response efforts.
- Contributed to department''s overall safety by consistently monitoring officer locations and providing timely assistance when needed.
- Participated in community outreach programs to educate the public on proper usage of emergency services and non-emergency reporting options available within the department.
- Promoted a positive work environment by fostering collaboration among team members and encouraging open communication channels within the department.
- Enhanced response times by efficiently prioritizing and dispatching emergency calls.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Utilized advanced mapping software to accurately pinpoint caller locations, aiding officers in swift response times during emergencies.
- Streamlined information sharing with other departments by developing comprehensive call summaries for interagency use.
- Maintained a high level of accuracy in data entry, ensuring all incident reports were complete and uptodate.
- Improved communication between officers and dispatchers through regular training sessions on radio etiquette.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Mentored new dispatchers to facilitate their smooth integration into the team, improving overall efficiency of the department.
- Used specialized software to track and maintain case incident numbers and logs.
- Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Supported public safety initiatives by gathering relevant data from callers for accurate dispatching of appropriate resources.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
- Utilized computer-aided dispatch systems for efficient call management and resource allocation.
- Engaged in ongoing training to improve communication skills and operational protocols.
- Developed familiarity with local geography to enhance dispatch accuracy and efficiency.
- Coordinated with law enforcement personnel to ensure effective response strategies.
- Provided timely support to callers by gathering essential information during emergencies.
- Assisted in maintaining accurate records of calls and responses for data tracking.
- Operated communication equipment to relay information to emergency responders.
- Monitored radio channels for incoming calls and dispatched units accordingly.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Public Safety Supervisor
St Mary’s College of California
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Reduced risks and emergency response issues by observing public safety field units.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Assisted callers in emergency situations with appropriate information and support.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Assisted in reducing crime rates by providing crucial information to officers during investigations and patrol activities.
- Reduced false alarms through diligent verification procedures before initiating police response.
- Ensured continuous improvement in operations by participating in ongoing dispatcher trainings and staying current with best practices.
- Assisted in the development of department protocols for dispatchers, resulting in improved efficiency and consistency within the team.
- Provided critical support during natural disasters, coordinating resources and relaying vital information between agencies for efficient response efforts.
- Contributed to department''s overall safety by consistently monitoring officer locations and providing timely assistance when needed.
- Participated in community outreach programs to educate the public on proper usage of emergency services and non-emergency reporting options available within the department.
- Promoted a positive work environment by fostering collaboration among team members and encouraging open communication channels within the department.
- Enhanced response times by efficiently prioritizing and dispatching emergency calls.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Utilized advanced mapping software to accurately pinpoint caller locations, aiding officers in swift response times during emergencies.
- Streamlined information sharing with other departments by developing comprehensive call summaries for interagency use.
- Maintained a high level of accuracy in data entry, ensuring all incident reports were complete and uptodate.
- Improved communication between officers and dispatchers through regular training sessions on radio etiquette.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Mentored new dispatchers to facilitate their smooth integration into the team, improving overall efficiency of the department.
- Used specialized software to track and maintain case incident numbers and logs.
- Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Supported public safety initiatives by gathering relevant data from callers for accurate dispatching of appropriate resources.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
- Utilized computer-aided dispatch systems for efficient call management and resource allocation.
- Engaged in ongoing training to improve communication skills and operational protocols.
- Developed familiarity with local geography to enhance dispatch accuracy and efficiency.
- Coordinated with law enforcement personnel to ensure effective response strategies.
- Provided timely support to callers by gathering essential information during emergencies.
- Assisted in maintaining accurate records of calls and responses for data tracking.
- Operated communication equipment to relay information to emergency responders.
- Monitored radio channels for incoming calls and dispatched units accordingly.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Education
Police Academy
Evergreen Valley College
San Jose, CASkills
- Public safety awareness
- Data entry
- Incident prioritization
- Information gathering
- Interviewing
- Memory retention
- Typing speed
Certification
I have a PC832 Certificate from SFPD for reserve police Officer.
I have a California state certificate for 911 Operator.
I have a certificate from Red Cross as a CPrR and AED instructor
Timeline
Police Dispatcher
University of California San Francisco
Public Safety Supervisor
St Mary’s College of California
Police Academy
Evergreen Valley College
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