Joseph A. Testa
Summary
Results oriented professional with extensive experience in life sciences, business intelligence, and marketing research Proven success and in-depth background, in professional services, project management, client management and business analysis and analytics Skilled at managing complex projects with budgets ranging from $10,000 to $1,000,000, consistently achieving $3,000,000 in annual sales for four consecutive years A strong track record of driving business growth, developing and fostering client relationships and delivering measurable results
Overview
38
38
years of professional experience
Work History
Engagement Manager, Connected PHORCE
ICON plc.
01.2021 - Current
- Lead up to five high-value projects annually, managing 20+ complex deliverables for the company's largest key client
- Implement streamlined processes, achieving 95%+ on-time delivery and improving operational efficiency
- Coordinate 15+ internal teams, client resources, and stakeholders for seamless project execution and delivery
- Cultivate strong cross-departmental collaboration, ensuring 100% alignment and strengthening client relationships
Engagement Manager, Commercial Effectiveness
ICON plc.
01.2020 - 01.2021
- Led and co-managed an average of three to four project teams, delivering sales, marketing, and patient analysis projects along with custom analytics to address strategic and tactical challenges
- Built and maintained strong internal and client relationships across all levels, ensuring seamless collaboration and project execution
- Created and managed presentation content, delivered client presentations, and conducted post-presentation follow-ups to ensure client satisfaction and project success
- Led a project and conducted research in the rare disease space, with findings and observations presented in a poster at the NORD (National Organization for Rare Disorders) Conference
Client Manager
Archi-Tech Systems, Inc.
01.2010 - 01.2020
- Managed multiple client relationships, ensuring high satisfaction and securing annual contract renewals
- Consistently exceeded revenue targets by 20%, contributing to sustained business growth
- Led the delivery of weekly, bi-weekly, monthly, and quarterly deliverables with accuracy and timeliness
- Conducted client status meetings and service reviews to reinforce relationships and drive continuous improvement
- Collaborated with C-level executives to promote company solutions, driving growth and expanding revenue
Education
Bachelor of Science - Marketing and Management
Montclair State University
Skills
Client Relationship Management
Affiliations
Manasquan Elks, Member & Committee Chairman
Timeline
Engagement Manager, Connected PHORCE
ICON plc.
01.2021 - Current
Engagement Manager, Commercial Effectiveness
ICON plc.
01.2020 - 01.2021
Client Manager
Archi-Tech Systems, Inc.
01.2010 - 01.2020
Bachelor of Science - Marketing and Management
Montclair State University
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