MATT HAY
Cincinnati,Ohio
Summary
Dynamic operations and sales management professional with over 5 years of experience leading teams to exceed sales targets and enhance customer satisfaction. Proven ability to develop strategic sales initiatives, and refine performance. Adept at fostering collaborative environments to align operational goals with exceptional customer service.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
Work History
Connected Communications Consultant
altafiber
Cincinnati, OH
04.2025 - Current
- Increased store sales of voice, data, and video RGU's through service oriented inbound and thoughtful outbound efforts.
- Engaged consistently with various lead generation channels to maintain a robust sales pipeline.
- Consistently meet or exceed sales goals by using exemplary customer service and organizational skills.
Retail Store Manager
altafiber
Cincinnati, OH
09.2022 - 10.2023
- Managed the daily operations of retail telecommunications store. Pivotal in ensuring the store meets its sales targets, provides excellent customer service, and maintains operational efficiency.
- Accountable for supervising a team of sales associates, ensuring the store is well stocked, and implementing strategies to drive customer engagement and satisfaction.
- Tasked with analyzing sales data, onboarding, and continuous training, and ensuring compliance with company policies and industry regulations.
- Cross pollinated with Leadership, Product, Marketing, and Government Compliance teams to improve processes and roll out the latest programs.
- Organized and took part in 2-3 monthly sales events in the region to increase market penetration and community engagement.
Sales Manager
altafiber
Cincinnati, OH
02.2020 - 09.2022
- Oversaw customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and aims and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, helped with individual selling efforts and helping sales representatives reach targets.
- Maintained success by often exceeding 100% to monthly sales goals.
Connected Communications Consultant
altafiber
Cincinnati, OH
02.2019 - 02.2020
- Crafted targeted sales strategies aimed at attracting and retaining customers for a diverse range of telecommunications products.
- Cultivated time management expertise by effectively balancing inbound retail interactions with outbound sales initiatives.
- Implemented strategic customer service techniques and organizational practices to drive sales performance beyond established goals.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
11-2024
Skills
- Sales Strategy Development
- Market Penetration
- Competitive Analysis
- Client Relationship Management
- Performance Optimization
- Cost Reduction
- Retail Operations Management
- Customer Service Excellence
- Project Management
Timeline
Connected Communications Consultant
altafiber
04.2025 - Current
Retail Store Manager
altafiber
09.2022 - 10.2023
Sales Manager
altafiber
02.2020 - 09.2022
Connected Communications Consultant
altafiber
02.2019 - 02.2020
Bachelor of Science - Business Administration
Southern New Hampshire University