Joseph Avallone
Elmer,NJ
Summary
Experienced managing bartender, 18 years with current employer. Exceptional customer service skills, known for multitasking, positive attitude and maintaining high standards during peak hours. Committed to enhancing guest experiences through effective communication and team collaboration.
Overview
19
19
years of professional experience
Work History
Managing Bartender
Victors Pub
Camden, NJ
03.2007 - Current
- Supervised bar operations and nightly closing duties.
- Trained and mentored junior bartenders.
- Developed seasonal cocktail menus to enhance guest experience.
- Addressed customer concerns promptly and professionally, leading to enhanced patron loyalty and repeat business.
- Managed inventory and ordering supplies.
- Managed cash handling procedures, maintaining accuracy and accountability throughout daily operations.
- Collaborated with management to create promotional events that drew in new customers and boosted revenue.
Bartender
The Met
Philadelphia, PA
12.2018 - Current
- Served high customer volumes during concert events, nights, and weekends.
- Accurately managed cash and credit transactions throughout each shift.
- Effectively handled high-pressure situations during peak hours without compromising the quality of customer service or drink preparation.
- Maintained cleanliness and organization of bar area.
Event Bartender
Festival Pier
Philadelphia, PA
05.2015 - 09.2018
- Served high customer volume in an outdoor concert venue.
- Contributed to a positive work environment through effective teamwork and communication with coworkers and management.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Bachelor of Science - Educational Psychology
Rutgers
Camden, NJ06.2002
Skills
- Strong multitasking ability
- Exceptional customer service skills
- Highly reliable team player
- Clear, effective communication
- Patient and positive attitude
- Outgoing personality
- Customer service expertise
- Proficient handling difficult clientele
- Responsible alcohol service, TIPS and RAMP certified
Timeline
Bartender
The Met
12.2018 - Current
Event Bartender
Festival Pier
05.2015 - 09.2018
Managing Bartender
Victors Pub
03.2007 - Current
Bachelor of Science - Educational Psychology
Rutgers