JOSSELYN BALDERRAMA
Houston,United States
Summary
Administrative Assistant with over a decade of extensive expertise in managing office operations and supporting executive-level functions. Demonstrates proficiency in SAP for financial transactions, customer service, and enhancing operational efficiency through innovative solutions. Aspires to leverage strong organizational and problem-solving skills in a collaborative setting to drive team success and continuous improvement.
Overview
13
13
years of professional experience
Work History
Internal Sales Administrative Assistant
Texas Controls
07.2024 - 03.2025
- Manage internal sales processes, enhancing efficiency and client satisfaction.
- Managed teams from various departments to streamline processes and ensure success.
- Provide pricing and product details to diverse leads.
- Accurately inputting, updating, and maintaining information into computer systems and databases, spreadsheets and other software programs
- Ensured data accuracy by identifying inconsistencies.
- Safeguarded sensitive information through data security measures.
- Streamlined internal sales processes, boosting efficiency and client satisfaction while maintaining two-week turnaround time for service requests.
- Facilitated meetings to ensure accurate dissemination of product information to various leads.
- Maintained strong client connections by executing follow-up calls.
Executive Administrative Assistant
Ion Science Inc
03.2017 - 03.2024
- Managed daily clerical operations, ensuring smooth workflow.
- Oversaw order processing and shipment, enhancing customer satisfaction.
- Organized trade shows and exhibitions, promoting brand visibility.
- Purchasing, and maintaining vendor relationships.
- Handled A/P and A/R invoices in SAP, ensuring financial accuracy.
- Resolved customer concerns, fostering brand loyalty and trust.
- Introduced digital event management tools, elevating trade show experiences.
- Provided exceptional customer service, resolving concerns with empathy and speed.
- Optimized inventory through precise data entry, reducing waste and improving order fulfillment.
- Helping maintain office supplies.
- Enhanced office efficiency by implementing advanced scheduling systems.
- Mentored junior staff members, fostering a collaborative environment that led to notable increases in team productivity and morale.
Customer Support Representative Manager
Netbrands Corporation
02.2013 - 03.2017
- Spearheaded customer relations improvement initiatives.
- Conducted regular team meetings, fostering collaboration.
- Implemented staff training and development programs.
- Managed financial responsibilities across multiple credit cards.
- Led team to improve customer satisfaction by 20% through effective complaint resolution.
- Initiated a staff development program that increased team efficiency and morale.
- Implemented a new CRM system, enhancing data accuracy and customer follow-up.
Customer service verify patient information schedule Coordinator
A&A Home Health Services Inc
07.2012 - 02.2013
- Manage internal sales processes, enhancing efficiency and client satisfaction.
- Managed teams from various departments to streamline processes and ensure success.
- Provide pricing and product details to diverse leads.
- Accurately inputting, updating, and maintaining information into computer systems and databases, spreadsheets and other software programs
- Ensured data accuracy by identifying inconsistencies.
- Safeguarded sensitive information through data security measures.
- Streamlined internal sales processes, boosting efficiency and client satisfaction while maintaining two-week turnaround time for service requests.
- Facilitated meetings to ensure accurate dissemination of product information to various leads.
- Maintained strong client connections by executing follow-up calls.
Education
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Houston Community College
03.2016
High school diploma - undefined
Alief Taylor High School
05.2010
Skills
- Managed daily clerical operations
- Handled A/P and A/R invoices in SAP
- Conducted regular team meetings
- Resolved customer and staff complaints effectively
- Managed financial responsibilities across multiple credit cards
- Handled customer interactions across email, chat, and phone
- Managed website content
- Answer phones, emails, and faxes
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- SAP Business Software
- Skilled multi-tasker
- Customer service
- Marketing
- Inventory Management
- Team Leadership
- Vendor Relations
LANGUAGES
Spanish
English
Additional Information
References can be provided upon request.
Timeline
Internal Sales Administrative Assistant
Texas Controls
07.2024 - 03.2025
Executive Administrative Assistant
Ion Science Inc
03.2017 - 03.2024
Customer Support Representative Manager
Netbrands Corporation
02.2013 - 03.2017
Customer service verify patient information schedule Coordinator
A&A Home Health Services Inc
07.2012 - 02.2013
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Houston Community College
High school diploma - undefined
Alief Taylor High School