Joseph Barbeau
Honolulu,HI
Summary
Dynamic General Manager with a proven track record in leadership and operations management, recognized for driving profitability and enhancing customer satisfaction through strategic team development and effective inventory control. Expertise in customer relationship management and lead engagement fosters a collaborative environment that prioritizes client needs. With a strong foundation in customer-driven management, entrepreneurial leadership, and long-range planning supports the achievement of organizational goals. Committed to continuous improvement and innovation, ensuring teams are equipped to excel in a competitive landscape.
Overview
25
25
years of professional experience
1
1
Certification
Work History
General Manager
Furniture Row Companies
Appleton, WI
03.2011 - 01.2026
- Managed ongoing communication and engagement with vendors and suppliers to ensure alignment with organizational goals.
- Identified, interviewed, and onboarded candidates to fulfill staffing requirements and enhance team performance.
- Implemented comprehensive coaching and mentoring programs aimed at improving skills and performance for employees at every level.
- Developed and led comprehensive training sessions to reinforce understanding of company policies and procedures among staff.
- Led customer service teams in implementing strategies that fostered exceptional customer experiences and loyalty.
- Conducted needs assessments through client interactions to refine and elevate service delivery standards.
- Directed daily operations to enhance team productivity and efficiency.
- Streamlined delivery processes to enhance operational efficiency and reduce delays.
- Coordinated preventive maintenance schedules, minimizing downtime and enhancing operational efficiency.
- Oversaw daily housekeeping operations, ensuring adherence to quality and safety standards.
- Analyzed market trends and executed initiatives that contributed to a sustained 2% increase in revenue each year.
Line Cook
Greenville Cafe
Greenville, WI
10.2007 - 06.2011
- Prepared high-quality dishes following established recipes and presentation standards.
- Maintained cleanliness and organization of kitchen stations to ensure food safety compliance.
- Collaborated with team members to streamline service during peak hours, enhancing overall efficiency.
- Trained new staff on kitchen procedures, safety protocols, and equipment usage to improve team performance.
- Enhanced server tip revenue by implementing effective customer engagement strategies.
Optical Store Manager
Walmart Optical
Appleton, WI
03.2001 - 10.2007
- Oversaw daily operations, ensuring high-quality customer service and efficient workflow.
- Managed inventory levels, optimizing stock to meet customer demand and reduce waste.
- Trained and mentored new staff, enhancing team performance and service delivery.
- Implemented process improvements, increasing overall store efficiency and productivity.
- Increased the average ticket per invoice
Education
High School Diploma -
Appleton North High School
Appleton, WISkills
- Customer relationship management
- Leadership and team building
- Interpersonal skills
- Time management
- Operations management
- Staff training/development
- Effective communication
- Organizational skills
- Sales training
- Workload prioritization
- Warehouse management
- Transportation management
Certification
- AI Chatbot, Coursiv - ChatGPT, Veo, Deepseek, Loveable, Jasper, Claude, Gemini, Stable Diffusion, MidJourney.
- Basics in Bookkeeping - Coursera
Timeline
General Manager
Furniture Row Companies
03.2011 - 01.2026
Line Cook
Greenville Cafe
10.2007 - 06.2011
Optical Store Manager
Walmart Optical
03.2001 - 10.2007
High School Diploma -
Appleton North High School