Joseph Benz
Ventnor City,NJ
Summary
Detail-oriented professional with a proven record in emergency response and conflict resolution. Committed to providing superior customer service while ensuring safety and compliance within high-stakes environments.
Overview
9
9
years of professional experience
Work History
Security Officer
Ocean Casino Resort
Atlantic City, NJ
01.2023 - Current
- Monitored casino floor, entrances, and public areas to enhance safety and security for guests, employees, and company assets.
- Enforced casino policies, procedures, and gaming regulations, ensuring compliance while fostering a professional and customer-focused environment.
- Responded promptly to emergencies, disturbances, suspicious activity, and guest incidents, taking appropriate action to resolve situations.
- Conducted secure cash escorts between Main Cage, gaming areas, and designated locations, safeguarding transport of currency, chips, and gaming assets.
- Escorted chip bank transactions and monitored the movement of gaming chips to maintain accountability and security.
- Maintained confidentiality and professionalism while handling sensitive information and security matters.
- Provided excellent customer service by assisting guests with directions, resolving concerns, and promoting a safe and welcoming atmosphere.
Security Officer
Tropicana Casino And Resort
Atlantic City, NJ
01.2021 - 07.2022
- Ensured safety of guests and staff by monitoring casino environment and addressing security concerns.
- Conducted regular patrols to deter incidents and reinforce secure atmosphere throughout premises.
- Enforced casino regulations and policies, ensuring adherence to legal standards among guests and staff alike.
- Addressed alarms and emergencies quickly to ensure safety.
- Escorted chip bank transactions and monitored gaming chip movement to uphold accountability and prevent discrepancies.
- Maintained confidentiality and professionalism while handling sensitive information and security matters.
Beach Cleaner
City of Ventnor
Ventnor City, NJ
06.2017 - 08.2020
- Seasonal Position
- Maintained the cleanliness and appearance of public beaches, playgrounds, and surrounding recreational areas.
- Inspected beaches and public spaces by walking several miles each shift to remove debris and promote safety for residents and visitors.
- Emptied, cleaned, and maintained public trash receptacles to uphold sanitation and environmental standards.
- Assisted with municipal trash collection by riding on sanitation trucks during the weekend and serviced trash containers all throughout the city.
- Operated safely in outdoor conditions while following workplace safety procedures and maintaining productivity in a physically demanding environment.
Education
Biblical Studies
Lancaster Bible College- Online
Lancaster, PA09-2027
High School Diploma -
CharterTech High School
Somers Point, NJ06-2020
Skills
- Incident reporting
- Detail-oriented
- Superior customer service
- Emergency response
- Patrol operations
- Complex Problem-solving
- Relationship building and management
- Conflict de-escalation
- Conflict management
- Dispatch
Timeline
Security Officer
Ocean Casino Resort
01.2023 - Current
Security Officer
Tropicana Casino And Resort
01.2021 - 07.2022
Beach Cleaner
City of Ventnor
06.2017 - 08.2020
Biblical Studies
Lancaster Bible College- Online
High School Diploma -
CharterTech High School