Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joseph Berry

Crestview,FL

Summary

I am a customer service representative with remarkable experience in the Business of Sales industry. As a solid team player with a leadership attitude, I can say that I am skilled in establishing positive relationships with customers. I am motivated to maintain customer satisfaction and contribute to a company's success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Aqua Pool & Patio
Fort Walton Beach, FL
04.2023 - Current
  • Processed payments accurately and efficiently.
  • Inputted guest information into computer system accurately and securely.
  • Answered phones, responded to inquiries, and took messages.
  • Maintained cleanliness of lobby area at all times.
  • Provided excellent customer service while upholding company policies.
  • Managed cash drawer responsibly throughout shift.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Assisted customers with locating merchandise within the store.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Provided excellent customer service by helping customers locate items they were looking for.

Customer Service Representative (Remote)

Puretalkusa
Atlanta, GA
06.2022 - 03.2023
  • Identified customer needs by asking probing questions and actively listening to responses.
  • Resolved customer service inquiries promptly and efficiently.
  • Utilized problem solving techniques when dealing with difficult or irate customers.
  • Managed customer accounts, including updating account information as needed.
  • Maintained up-to-date knowledge of company's products, services and promotions.
  • Developed strong relationships with customers through effective communication skills.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Took many inbound calls per day, attentively listening to customers' questions and concerns and increasing customer base.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.

Customer Service Representative

Iqor
Crestview, FL
01.2018 - 09.2021
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong relationships with customers by providing personalized assistance and support.

Education

High School Diploma -

Crestview High School
Crestview, FL
06-2017

Bachelor of Science - Business Administration & Management

Florida Institute of Technology
Melbourne, FL
09-2027

Associate of Applied Science - Hospitality Management

Florida Institute of Technology
Melbourne, FL
09-2027

Skills

  • Customer service
  • Team collaboration
  • Problem-solving skills
  • Business development
  • Inventory management
  • Administrative support
  • Verbal/written communication
  • Customer relationship management
  • Multi-task management
  • Multitasking and organization

Certification

  • Call Center Associate Certified (CCAC™)
  • Certified Customer Service Professional (CCSP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Associate in Project Management (CAPM)

Timeline

Front Desk Agent

Aqua Pool & Patio
04.2023 - Current

Customer Service Representative (Remote)

Puretalkusa
06.2022 - 03.2023

Customer Service Representative

Iqor
01.2018 - 09.2021

High School Diploma -

Crestview High School

Bachelor of Science - Business Administration & Management

Florida Institute of Technology

Associate of Applied Science - Hospitality Management

Florida Institute of Technology

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