Joseph Bianco
Martinsburg,WV
Summary
Handle all types of customer service requirements in a fast paced environment with excellent analytical, schedule management and document preparation skills. Effectively handle needs of 4 or more customers each day by delivering fast, knowledgeable support. Good relationship-building skills, team-oriented nature to multitask. I was doing a job similar to an SA when i was part time. Then transitioned into a full time order writer. I have grown and learned a lot with Mondelez International. I am looking to continue to grow and learn by taking this next step in my career.
Overview
10
10
years of professional experience
Work History
Order Writer
Mondelez International
Martinsburg, WV
10.2022 - Current
- Worked effectively, staying current on availability and service processes.
- Produced accurate customer service and clearly articulated changes to customers to minimize complaints.
- Presented different display and product options to customers to help each store make appropriate choices.
- Consulted with customers to assess service requirements and produce accurate orders.
- Logged work orders and change orders into sales force database to track job status.
- Provided adequate job status reports to promote quick and accurate service.
- Orchestrated efficient service schedules to meet need of multiple customers per day in fast-paced delivery and sales environment.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintaining high display counts and F & D percentages in our market.
- Maintaining and correcting rotation issues in multiple stores.
Lead Parcel Sorter
Fed Ex Ground
Martinsburg, WV
08.2013 - 08.2022
- Used automated mail processing equipment to sort and collate mail.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Reviewed incoming mail for proper date, postage and barcode scans.
- Troubleshot malfunctioning mail-sorter machines by unclogging jams while protecting integrity of envelopes.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Proved successful working within tight deadlines in a fast-paced environment.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Sorted and delivered materials to different work areas and staff.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Overseen as many as 25 employees at a time effectively moving them to work and busy areas and helping others.
- Used a radio to communicate with all management and lead staff as well as equipment operations and maintenance.
- Used a hand scanner to scan parcels to appropriate skids, trucks, or bags.
- Used printers to accurately print labels for pallets to wrap and ship out for routes.
- Was August 2019 employee of the month.
- Volunteered to work for other hubs in baltimore, hagerstown, and a few other locations.
Education
High School Diploma -
James Madison High School
Brooklyn, NY06.1999
Skills
- Order Preparation
- Invoice Verification
- Product and Service Knowledge
- Schedule Coordination
- Customer Service
- Effective Writing
- Communicating With Clients
- FLuent with sales force, trax, workday, outlook,chrome, internet explorer microsoft windows, and office
Timeline
Order Writer
Mondelez International
10.2022 - Current
Lead Parcel Sorter
Fed Ex Ground
08.2013 - 08.2022
High School Diploma -
James Madison High School