Joseph Bianco
Martinsburg,WV
Summary
Handle all types of customer service requirements in a fast paced environment with excellent analytical, schedule management and document preparation skills. Effectively handle needs of 4 or more customers each day by delivering fast, knowledgeable support. Good relationship-building skills, team-oriented nature to multitask. I was doing a job similar to an SA when i was part time. Then transitioned into a full time order writer. I have grown and learned a lot with Mondelez International. I am looking to continue to grow and learn by taking this next step in my career.
Overview
10
10
years of professional experience
Work History
Order Writer
Mondelez International
10.2022 - Current
- Worked effectively, staying current on availability and service processes.
- Produced accurate customer service and clearly articulated changes to customers to minimize complaints.
- Presented different display and product options to customers to help each store make appropriate choices.
- Consulted with customers to assess service requirements and produce accurate orders.
- Logged work orders and change orders into sales force database to track job status.
- Provided adequate job status reports to promote quick and accurate service.
- Orchestrated efficient service schedules to meet need of multiple customers per day in fast-paced delivery and sales environment.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintaining high display counts and F & D percentages in our market.
- Maintaining and correcting rotation issues in multiple stores.
Lead Parcel Sorter
Fed Ex Ground
08.2013 - 08.2022
- Used automated mail processing equipment to sort and collate mail.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Reviewed incoming mail for proper date, postage and barcode scans.
- Troubleshot malfunctioning mail-sorter machines by unclogging jams while protecting integrity of envelopes.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Proved successful working within tight deadlines in a fast-paced environment.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Sorted and delivered materials to different work areas and staff.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Overseen as many as 25 employees at a time effectively moving them to work and busy areas and helping others.
- Used a radio to communicate with all management and lead staff as well as equipment operations and maintenance.
- Used a hand scanner to scan parcels to appropriate skids, trucks, or bags.
- Used printers to accurately print labels for pallets to wrap and ship out for routes.
- Was August 2019 employee of the month.
- Volunteered to work for other hubs in baltimore, hagerstown, and a few other locations.
Education
High School Diploma -
James Madison High School
Brooklyn, NY06.1999
Skills
- Order Preparation
- Invoice Verification
- Product and Service Knowledge
- Schedule Coordination
- Customer Service
- Effective Writing
- Communicating With Clients
- FLuent with sales force, trax, workday, outlook,chrome, internet explorer microsoft windows, and office
Timeline
Order Writer
Mondelez International
10.2022 - Current
Lead Parcel Sorter
Fed Ex Ground
08.2013 - 08.2022
High School Diploma -
James Madison High School
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