JOSEPH BOBBITT
Richmond,VA
Summary
Computer Technician with extensive experience in troubleshooting and repairing hardware and software issues. Proven ability to develop innovative solutions for recurring technical problems, ensuring minimal downtime. Eight years of desktop support experience focused on client-centered service and rapid problem resolution. Strong background in training staff and enhancing customer satisfaction through effective communication and support.
Overview
10
10
years of professional experience
Work History
Technical Expert
Apple
Short Pump, VA
- IOS Repairs
- Multitasking with multiple customers
- Mentoring other employees
- Wide range of problem solving
- Sales experience
- Technical trouble shooting
- Remote work experience
- Work with people from all walks of life
- Situation adaptability
- IOS Certified
- Communication skills
- CoreMotion and sensor testing - Apple 7 months
- Making sure product quality is up to company standards using coding languages such as python.
- Running multiple test to challenge product design.
- Understanding and recording data from products.
- Working in a team driven environment.
Quality Assurance Engineer
Apple
Cupertino, CA
01.2023 - 06.2023
- Supported successful product launches by conducting extensive pre-release testing and validation activities.
- Established effective communication channels between QA, development, and project management teams to foster a collaborative working environment focused on delivering high-quality products.
- Collaborated with developers and project managers to assess program capabilities, features and testing demands.
- Managed bug tracking systems, ensuring timely resolution of reported issues and maintaining clear communication with stakeholders.
- Increased product reliability by performing thorough regression testing on each release cycle.
- Collaborated closely with development teams to improve software functionality and stability.
- Met tight deadlines to satisfy client demands and project timelines.
- Ensured timely delivery of high-quality products through effective coordination with cross-functional teams.
Under Armor Scout
DICK'S Sporting Goods
Richmond, VA
10.2015 - 01.2018
- Set and recommended mark-up rates, mark-down rates and selling prices for merchandise.
- Educated employees on new merchandise during seasonal workshops.
- Loaded and unloaded merchandise using a ladder and pallet jack.
- Answered customer questions regarding store merchandise, department information and pricing.
- Negotiated prices, discount terms and all transportation arrangements for merchandise.
- Organized store merchandise racks by size, style and color.
- Led merchandise selection, pricing, planning and marketing.
- Planned and coordinated the availability of products for advertising and promotion purposes.
- Created visual marketing and styled window displays.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Computer Technician
Staples
Richmond, VA
06.2013 - 01.2016
- Escalated unresolved issues to appropriate level.
- Presented analysis findings both verbally and in written reports.
- Ensured proper release and maintenance of all systems.
- Oversaw the daily performance of computer systems.
- Referred major hardware and software problems and defective products to vendors or technicians for service.
- Collected data around every transaction and turned it into tools that helped users.
- Trained users in the proper use of hardware or software.
- Applied performance tuning techniques.
- Identified and corrected performance issues.
- Ensured proper installation of cables, operating systems and software.
- Implemented and administered advanced Microsoft technologies.
- Implemented new services into production.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Asked open-ended questions to assess customer needs.
- Folded and arranged garments in attractive displays.
- Provided an elevated customer experience to generate a loyal clientele.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Scored in top 10% of employees in successful resolution of issues.
- Maintained cleanliness and presentation of stock room and production floor.
- Built long-term customer relationships and advised customers on purchases and promotions.
Education
Computer Science
Reynolds Community College (Parham Campus)
Richmond, VABachelor of Science - Computer Science
Virginia Commonwealth University
Richmond, VA01.2016
High School Diploma - undefined
Godwin High School
Richmond, VA01.2011
Skills
- Key holder responsibilities
- Multi-line phone management
- Creative problem solving
- File transfer expertise
- Effective communication
- Internal component installation
- MS Windows proficiency
- Anti-virus solutions
- Quick learner
- Mobile device installation
- Client relationship management
- Focused approach
- Floor set design
- Internet setup and repair
- Cash management proficiency
- Strategic sales knowledge
- Credit card processing expertise
- iOS certification
- Desktop and laptop repair
- Patient demeanor
- Detail-oriented mindset
Timeline
Quality Assurance Engineer
Apple
01.2023 - 06.2023
Under Armor Scout
DICK'S Sporting Goods
10.2015 - 01.2018
Computer Technician
Staples
06.2013 - 01.2016
Technical Expert
Apple
Computer Science
Reynolds Community College (Parham Campus)
Bachelor of Science - Computer Science
Virginia Commonwealth University
High School Diploma - undefined
Godwin High School