Mahnoor Butt
Staten Island,NY
Summary
Versatile and motivated professional with a diverse background in healthcare, retail, and lab environments. Dedicated to delivering exceptional customer service and ensuring precise management of administrative tasks. Proficient in multitasking, leveraging technology, and fostering strong relationships. Seeking opportunities to utilize communication, problem-solving skills, and meticulous attention to detail to contribute to a dynamic team.
Overview
11
11
years of professional experience
Work History
Key Holder/ Mobile Expert
T-Mobile
Williamsburg, USA
10.2024 - Current
- Sales Leadership & Coaching Customer Experience Management
- Key Holder Responsibilities Wireless Sales & Solutions Selling
- Team Training & Development Store Operations & Compliance
- Cash Handling & POS Systems Customer Retention & Relationship Building
- Inventory Management Conflict Resolution
- Multitasking & Time Management
- Business Development & Prospecting
- Serve as a trusted Key Holder, supporting opening and closing procedures, store security, and cash management.
- Consistently exceed sales goals through consultative selling and personalized customer solutions.
- Drive activations, upgrades, accessories, home internet, and protection plan sales.
- Build long-term customer relationships through follow-up and exceptional service.
- Coach and support team members on product knowledge, sales techniques, and customer experience standards.
- Resolve customer concerns professionally, creating positive outcomes and increasing customer loyalty.
- Assist leadership with operational tasks, inventory management, and store readiness.
- Conduct product demonstrations and recommend customized solutions based on customer needs.
- Contribute to team performance by maintaining a positive, collaborative, and results-driven environment.
Senior Manager
Elite Nexus Solutions
South Ozone Park, USA
04.2024 - 10.2024
Accessionist
BioDiagnostic Lab
Brooklyn, USA
01.2021 - 03.2023
- Processed and tracked laboratory specimens while maintaining regulatory compliance.
- Entered patient information accurately into laboratory databases.
- Operated laboratory equipment and supported testing procedures.
- Maintained detailed records and ensured quality control standards.
- Collaborated with healthcare professionals to resolve specimen-related issues.
Sales Associate
Joyce Leslie
Manhattan, USA
01.2019 - 10.2021
- Assisted customers with product selection and purchasing decisions.
- Processed transactions and maintained store presentation standards.
- Delivered exceptional customer service in a fast-paced retail environment.
Medical Assistant
Wahid Medical Care
Brooklyn, USA
01.2015 - 03.2021
- Assisted physicians with patient care and clinical procedures.
- Managed appointment scheduling, patient registration, and medical records.
- Communicated with pharmacies and coordinated prescription requests.
- Maintained accurate documentation and supported office operations.
Education
Associate of Arts - Criminal Justice
John Jay College of Criminal Justice
New YorkHigh School Diploma -
Fort Hamilton High School
BrooklynSkills
- Sales Leadership
- Coaching
- Customer Experience Management
- Key Holder Responsibilities
- Wireless Sales & Solutions Selling
- Team Training & Development
- Store Operations & Compliance
- Cash Handling
- POS Systems
- Customer Retention
- Relationship Building
- Inventory Management
- Conflict Resolution
- Multitasking
- Time Management
- Business Development
- Prospecting
Languages
- English
- Urdu
- Hindi
Timeline
Key Holder/ Mobile Expert
T-Mobile
10.2024 - Current
Senior Manager
Elite Nexus Solutions
04.2024 - 10.2024
Accessionist
BioDiagnostic Lab
01.2021 - 03.2023
Sales Associate
Joyce Leslie
01.2019 - 10.2021
Medical Assistant
Wahid Medical Care
01.2015 - 03.2021
Associate of Arts - Criminal Justice
John Jay College of Criminal Justice
High School Diploma -
Fort Hamilton High School