Joseph Borucki
Trumbull,CT
Summary
Dynamic Service Manager with a proven track record at Terminix International, Mastershield, and Modern Pest Services, excelling in regulatory compliance and customer service. Expert in employee training and team management, I successfully enhanced service quality and operational efficiency, ensuring high customer satisfaction. Passionate about mentoring staff and maintaining fleet safety, I drive performance and foster a culture of excellence. I am a total team player, holding multiple types of pest control licenses in various states, with over 30 years in the industry.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Service Manager
Modern Pest Services
South Windsor, CT
04.2023 - Current
- Ensured compliance with applicable laws and regulations related to services provided.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Resolved customer complaints in a timely manner.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Hired and trained service department staff to drive performance.
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained the company fleet of over 50 service vehicles, ensuring the safety so they're roadworthy.
- Maintained residential and commercial accounts, including public and private schools, retail chains, businesses, and housing authorities.
Training Specialist
Modern Pest Services
Northford, CT
02.2019 - Current
- Developed and maintained training materials, including job aids, handouts, and presentations.
- Mentored and onboarded new staff members to establish top client satisfaction.
- Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
- Trained new hire employees with pest control exam prep in order for them to successfully pass and obtain their licenses in CT, MA, and RI.
- I made PowerPoint presentations and presented them for training purposes for all of the New England branches (CT to ME).
- Trained and coached employees in the field to ensure quality service for the clients by adhering to state laws and company policies.
Lead Service Technician/Manager
Mastershield Pest Services
Oxford, CT
01.2000 - 02.2019
- Held various roles within the company, including Lead Technician in termite, rodent, and pest services, licensed termite inspector, sales, and office/field manager.
- Kept accurate records of all chemicals used during service visits including type applied, amount used, date applied.
- Provided timely, safe, and effective pest control treatments to eliminate existing infestations.
- Maintained up-to-date knowledge of industry regulations and safety protocols related to handling pesticides.
- Utilized a variety of chemical pesticides to treat for rodents, insects, and other pests.
- Conducted detailed inspections of crawl spaces, attics, basements, and other areas in search of evidence of pest activity.
- Followed strict corporate and regulatory protocols governing pesticide and insecticide application.
- Established professional relationships with customers to identify and solve pest problems.
- Set mechanical traps, baits, and glue boards to remove pests from interior areas.
- Utilized personal protective equipment (PPE) to ensure safety during pest control applications.
- Responded promptly to customer inquiries and complaints, providing exceptional service to ensure satisfaction.
- Utilized Integrated Pest Management (IPM) strategies to minimize the environmental impact of pest control measures.
Service Manager
Terminix International
Trumbull, CT
01.1998 - 12.1999
- Ensured compliance with applicable laws and regulations related to services provided.
- Hired and trained service department staff to drive performance.
- Conducted regular maintenance on equipment used for pest control operations.
- Maintained inventory levels of chemicals, traps, baits, and other supplies needed for pest control operations.
- Modeled high-quality customer service to team of professionals employees.
- Followed local, state, and federal regulations regarding the safe handling and application of pesticides.
- Operated and maintained pest control equipment and vehicles, ensuring they were in good working condition.
- Delegated work to staff, setting priorities and goals.
Service Technician
Terminix International
Norwalk, CT
01.1994 - 12.1998
- Inspected and identified pest problems in residential, commercial, and industrial buildings.
- Utilized a variety of chemical pesticides to treat for rodents, insects, and other pests.
- Provided timely, safe, and effective pest control treatments to eliminate existing infestations.
- Performed preventative maintenance applications to help reduce the potential for future infestations.
- Provided detailed reports to clients detailing the services performed, findings, and recommendations for future prevention.
- Participated in ongoing training to stay current with new pest control techniques and safety protocols.
- Established professional relationships with customers to identify and solve pest problems.
Education
General Studies
Trumbull High School
Trumbull06-1985
Business Administration and Management
Sacred Heart University
Fairfield, CTSkills
- Regulatory compliance
- Customer service
- Employee training
- Team management
- Fleet maintenance
- Quality assurance
Certification
- CT DEEP Pesticide Operator's license active since 1994 (O-13809).
- CT DEEP Pesticide Supervisory licenses active since 1996 (S-4056 in categories 7A, 7B, & 7D).
- MDAR core license active since 2019 (AL-0050773).
- Previously held CT NWCO license for 4 years (NWCO #1000).
- Previously held RIDEM core license for 4 years (#7858).
- Sentricon University certified service pro.
- Purdue University certified service pro.
Affiliations
- Currently active in bowling and horseshoe leagues.
- Sports enthusiast.
- Music concert goer.
- Dog, cat, and animal lover.
- Dedicated family man and father.
- Car enthusiast.
- Mechanically inclined.
- All around handyman.
- Food service skills.
- Bartender.
- Hard working and loyal employee.
Timeline
Service Manager
Modern Pest Services
04.2023 - Current
Training Specialist
Modern Pest Services
02.2019 - Current
Lead Service Technician/Manager
Mastershield Pest Services
01.2000 - 02.2019
Service Manager
Terminix International
01.1998 - 12.1999
Service Technician
Terminix International
01.1994 - 12.1998
General Studies
Trumbull High School
Business Administration and Management
Sacred Heart University
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