Joseph Branco
Las Vegas
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Ambitious and willing to learn new skills.
Overview
9
9
years of professional experience
Work History
Technician
Travel Centers Of America
10.2023 - 01.2024
- Complete requested or required service on customer trucks
- Performed oil changes, replaced air bags, brakes, tires, repaired air leaks and more
- DOT inspection certified
- Collaborated with service advisors to provide accurate repair estimates and ensure clear communication with customers.
- Reduced rework rates by consistently performing thorough inspections and accurately identifying all necessary repairs.
Technician
Travel Centers Of America
08.2022 - 10.2023
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
- Performed thorough vehicle inspections to identify potential problems before they escalated into costly repairs.
- Prioritized customer safety by conducting comprehensive brake system evaluations, including pad wear level assessments and fluid checks.
- Collaborated with service advisors to ensure accurate estimates were provided for anticipated repair costs while maintaining open lines of communication with customers throughout the process.
Forklift Driver
Prince Metal Stampings USA, Inc
07.2021 - 08.2022
- Improved warehouse efficiency by expertly operating forklifts to move, stack, and organize materials.
- Assisted with inventory management tasks for optimal space utilization and product accessibility.
- Safely transported valuable goods while adhering to safety protocols and procedures.
- Conducted regular maintenance checks on forklift equipment, ensuring proper functionality and longevity.
Laborer
Kochs
07.2019 - 07.2022
- Worked in the chiller, rehanged chickens
- Reduced processing time with efficient handling of chickens during the sorting process.
- Maintained a clean and safe working environment by adhering to industry hygiene standards and safety protocols.
- Collaborated effectively with colleagues to streamline workflows and ensure timely completion of tasks.
- Aided in reducing cross-contamination risks through diligent adherence to biosecurity measures and sanitation procedures.
Robotic Welder Operator
Unipres
12.2018 - 06.2019
- Enhanced production quality by precisely operating robotic welding equipment and maintaining optimal machine settings.
- Reduced downtime by performing regular maintenance checks and troubleshooting issues with robotic welder systems.
- Achieved consistent alignment of parts by utilizing fixtures and jigs to ensure proper positioning during the welding process.
- Supported production goals by effectively managing work schedules and prioritizing tasks for timely completion of projects.
Cook
Warriors club
01.2018 - 09.2018
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Owner
Branco Unlimited
01.2015 - 02.2018
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
- Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
Education
High school diploma -
Atwater High School
2009
Skills
- Customer Interaction
- Assembly and Production
- Operating Pneumatic Tools
- Hand and Power Tools
- Troubleshooting Skills
- Grounds Maintenance
- Trimming and Weeding
- Heavy Equipment Operation
- Shipment Procedures
- Component Replacements
- Kitchen Equipment Operation
- Food Preparation and Safety
Timeline
Technician
Travel Centers Of America
10.2023 - 01.2024
Technician
Travel Centers Of America
08.2022 - 10.2023
Forklift Driver
Prince Metal Stampings USA, Inc
07.2021 - 08.2022
Laborer
Kochs
07.2019 - 07.2022
Robotic Welder Operator
Unipres
12.2018 - 06.2019
Cook
Warriors club
01.2018 - 09.2018
Owner
Branco Unlimited
01.2015 - 02.2018
High school diploma -
Atwater High School