Joseph Britton
Wildomar,CA
Summary
Accomplished Service Advisor with extensive experience at Gosch Ford Lincoln Mercury, excelling in customer service and vehicle assessment. Proven track record in enhancing customer retention by 20% through effective communication and service recommendations. Adept at managing service order flow and ensuring repair quality, demonstrating strong work ethic and team player mentality.
Overview
16
16
years of professional experience
Work History
Service Advisor
Gosch Ford Lincoln Mercury
Temecula, CA
09.2020 - Current
Customer service
Manage work flow in a shop environment
Communicate regularly with technicians and customers to manage expectations of work progress
Sell service on vehicles
Ensuring that all my certifications are up to date
Submitting warranty claims
Service Advisor
Ken Grody Ford
Carlsbad, CA
09.2011 - 08.2020
Customer service
Manage work flow in a shop environment
Communicate regularly with technicians and customers to manage expectations of work progress
Sell service on vehicles
Ensuring that all my certifications are up to date
Submitting warranty claims
Teacher/ Counselor
Charis Youth Center
Grass Valley, CA
01.2010 - 10.2012
Worked with at risk youth at a level 12 group home.
Dealt with multiple counties throughout California
Taught life skills
Education
Bachelor of Science - Communication Studies
Arizona State University
Tempe, AZ06-2011
Automototive Technology
Universal Technical Institute
Avondale, AZ05-2007
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Excellent communication
- Service estimates
- Service recommendations
- Team player mentality
- Quality control
- Customer retention
- Cost estimation
- Service order flow
- Repair quality inspections
Timeline
Service Advisor
Gosch Ford Lincoln Mercury
09.2020 - Current
Service Advisor
Ken Grody Ford
09.2011 - 08.2020
Teacher/ Counselor
Charis Youth Center
01.2010 - 10.2012
Bachelor of Science - Communication Studies
Arizona State University
Automototive Technology
Universal Technical Institute