Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Brown

Petersham,MA

Summary

Dynamic professional with a proven track record in customer engagement and sales performance optimization, notably at The Home Depot. Skilled in mechanical diagnostics and adept at team leadership, I excel in environments requiring direct customer interaction and complex problem-solving. Achieved significant improvements in customer satisfaction and sales metrics, leveraging both hard and soft skills to exceed employer expectations.

Overview

6
6
years of professional experience

Work History

Stock/Cashier Assistant

Wholesome Farmers Market
Petersham, MA
11.2024 - Current
  • Provided carry-out assistance to customers post-transaction.
  • Performed cash drawer audits at shift commencement to verify correct amounts and sufficient change.
  • Processed payments using vouchers and automatic debits.
  • Addressed customer inquiries regarding merchandise availability, cost and functionality.

Flooring Sales Associate

The Home Depot
Danvers, MA
08.2023 - 05.2024
  • Assisted customers with flooring materials
  • Maintained properly stocked Floor displays
  • Performed take-offs and estimates for job installations
  • Forklift certification
  • REACH truck certification

Front End Associate/Cashier

Whole Foods Market
Beverly, MA
03.2021 - 05.2022
  • Properly engage customers with polite & respectful conduct
  • Bag groceries in accordance with customers requests
  • Gather shopping carts and debris from the parking lot
  • Organize amazon returns, and wrap pallets to go onto trucks
  • Help individuals with any questions or concerns with products throughout the store (meats, dairy, and produce products)

After School Counselor

Greater Beverly YMCA
Beverly, MA
08.2019 - 01.2020
  • Fill students needs by properly engaging in activities (sports, homework, games )
  • Interacting with parents during drop off and pickup, while supporting their requests (school work completion, specific tasks and questions)
  • Working with special needs kids to allow for a safe, fun, and challenging atmosphere

Education

High school diploma -

Beverly High School
Beverly, MA
06.2022

Skills

  • Team Leadership
  • Customer Engagement
  • Transaction Processing
  • Sales Performance Optimization
  • Skilled in Mechanical Diagnostics
  • Circuit Analysis Proficiency
  • Code Implementation

Timeline

Stock/Cashier Assistant

Wholesome Farmers Market
11.2024 - Current

Flooring Sales Associate

The Home Depot
08.2023 - 05.2024

Front End Associate/Cashier

Whole Foods Market
03.2021 - 05.2022

After School Counselor

Greater Beverly YMCA
08.2019 - 01.2020

High school diploma -

Beverly High School

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Joseph Brown