Joseph Brown
Elyria,OH
Summary
A dynamic professional skilled in customer relationship management, effective communication, and conflict resolution. Committed to delivering exceptional service in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Food Service Professional
Yard House
Westlake, OH
10.2022 - Current
- Delivered exceptional customer service, enhancing guest satisfaction in fast-paced dining environments.
- Coordinated with kitchen staff to ensure prompt food preparation and delivery, contributing to smooth service flow.
- Addressed customer inquiries and complaints efficiently, fostering a positive dining atmosphere.
- Trained new team members on food safety and service standards.
Merchandise Stocker
Target
Amherst, Ohio
02.2022 - 10.2022
- Stocked merchandise on shelves according to store layout and planograms.
- Executed markdowns and price changes on merchandise displays to ensure pricing accuracy.
- Maintained, organized, and cleaned the stockroom and sales floor to enhance the shopping experience.
- Assisted shoppers with product inquiries to improve customer satisfaction.
Service Advisor
Spitzer
Amherst, Ohio
07.2021 - 01.2022
- Scheduled service appointments and maintained timely follow-up communications to enhance customer satisfaction.
- Guided customers through service inquiries and provided tailored vehicle maintenance recommendations.
- Communicated effectively with technicians to relay customer concerns and needs.
Master at arms
US Navy
Bremerton, Washington
10.2016 - 07.2019
- Coordinated training programs and developed materials to enhance skills of new security personnel.
- Monitored access points, ensuring security and control of restricted areas.
- Responded to emergencies, delivering immediate support and assistance to personnel in need.
- Implemented conflict resolution strategies among crew members during drills and exercises.
Education
Bachelor of Science - Christan Leadership And Management
Liberty University
Lynchburg, VA03-2019
Skills
- Kitchen operations
- Inventory management
- Staff coordination
- Employee training
- Customer relationship management
- Time management
- Problem solving
- Effective communication
- Conflict resolution
Timeline
Food Service Professional
Yard House
10.2022 - Current
Merchandise Stocker
Target
02.2022 - 10.2022
Service Advisor
Spitzer
07.2021 - 01.2022
Master at arms
US Navy
10.2016 - 07.2019
Bachelor of Science - Christan Leadership And Management
Liberty University