Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Joseph Browning
Open To Work

Joseph Browning

Magnolia,DE

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Director of Service OperationsProduction ManagerSupply Chain ManagerManager

Work Type

Part TimeContract WorkGig WorkConsulting

Location Preference

RemoteHybrid
Location: Magnolia, DE, US
Open to relocation: No

Salary Range

$65000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceFlexible work hoursCompany CultureWork from home optionPaid time off401k match4-day work weekStock Options / Equity / Profit Sharing

Summary

Accomplished professional with expertise in vendor relations and contract negotiation, achieving 250% revenue growth at Native Solar. Demonstrated leadership in team collaboration and client acquisition, enhancing service delivery and operational processes. Proficient in performance monitoring and data analysis, optimizing service quality and efficiency.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Table Games Dealer

Harrington Raceway & Casino
Harrington, Delaware
09.2025 - Current
  • Dealt cards for various table games, ensuring compliance with rules and regulations.
  • Handled cash transactions and monitored chip exchanges to ensure smooth gameplay.
  • Provided exceptional customer service to enhance guest experiences at the casino.
  • Managed game flow, maintaining an engaging atmosphere for players and spectators.
  • Monitored player behavior during gameplay to identify and address potential issues proactively.
  • Assisted new players with understanding game rules and procedures.
  • Assisted in training new dealers on game rules and customer interaction techniques.
  • Promoted special events to increase participation and excitement in table games area.
  • Balanced cash drawers according to established procedures at the end of each shift.

Director of Service Operations

NATiVE Solar
Austin, United States
11.2021 - 03.2025
  • Achieved 250% revenue growth, Managing 1.6 million in annual revenue.
  • Developed and implemented strategies to optimize service delivery, improving quality and cost-effectiveness.
  • Led the implementation of new technologies that enhanced service delivery and operational processes.
  • Coordinated service schedules and logistics for solar energy projects, enhancing operational efficiency.
  • Negotiated service agreements for commercial and residential clients, driving new client acquisition.
  • Sold and delivered multiple six-figure projects, ensuring high client satisfaction.
  • Monitored service metrics to identify improvement areas and initiate strategic enhancements.
  • Monitored staff performance to ensure compliance with policies, fostering a culture of accountability.
  • Provided guidance and training to service managers and support staff, fostering excellence.
  • Assembled and coordinated a team of 5-10 skilled professionals to execute complex tasks.
  • Developed service operation protocols to maintain compliance with industry standards.

Production Manager

Golf Cars of Dallas
Plano, United States
07.2021 - 11.2021
  • Managed production processes for new, used, and refurbished golf carts, ensuring adherence to quality standards and timely delivery.
  • Led work planning and scheduling that improved on-time product delivery by 15%.
  • Collaborated with cross-functional teams to develop and implement production schedules, ensuring on-time delivery of products to customers.
  • Managed inventory levels to optimize supply chain operations and minimize production downtime.
  • Coordinated supply chain operations across rental, production, and service departments, enhancing inventory management and minimizing downtime.
  • Resolved post-sale customer issues promptly, fostering strong relationships and loyalty.
  • Filed warranty claims per vendor protocols, ensuring timely reimbursements and upholding vendor agreements.
  • Conducted regular performance evaluations and provided training and development opportunities to enhance team productivity.

Supply Chain Manager

Excessive Carts
Prospers, United States
06.2019 - 07.2021
  • Oversaw Supply Chain Management team of 15+, led supply chain engineering projects, and achieved operational excellence.
  • Supported Supply Chain Manager in managing $1M+ supply chain, coordinated logistics and production planning using CRM software, and identified process improvements to decrease operational costs.
  • Identified and qualified suppliers, led negotiations to secure optimal pricing, and continually monitored supplier performance, which saved over $500K per year.
  • Build long-term relationships with suppliers, define procurement strategies, and drive process improvement initiatives to reduce operational costs by 15%.
  • Implemented innovative sourcing strategies to reduce costs for the direct and indirect procurement of materials.
  • Implemented purchase order process to enhance visibility and efficiency across company.
  • Conducted processing for all materials and equipment, supported shipping and receiving activities, analyzed inventory levels, and conducted demand forecasting.
  • System migration and Implementation of Hubspot CRM to streamline customer communications regarding product availability.

Manager

Delmarva Repair
Lewes, United States
04.2019 - 07.2019
  • Oversaw daily operations of a retail store, including inventory management, staffing, and customer service, resulting in a 10% increase in sales within my tenure.
  • Managed day-to-day operations of phone repair facility, coordinating procurement, employee schedules, and facility upkeep.
  • Managed the submission of orders for purchase.

Technician

SecureNetMD -Leader in Healthcare Technology
Lewes, United States
10.2018 - 04.2019
  • Installed and maintained network cabling (Cat5, fiber optic), RFID security systems, and AV equipment in compliance with industry standards.
  • Utilized testing equipment to analyze performance and implement adjustments for optimal system functionality.
  • Coordinated with vendors, contractors, subcontractors to ensure timely project completion and compliance with service agreements.
  • Deployed Bitcoin ATM machines at multiple commercial locations to improve service accessibility.
  • Maintained safe work environment by adhering to safety protocols and regulations.

Pawn broker

Mid Atlantic Jewelry and Pawn
Dover, United States
06.2011 - 09.2018
  • Appraised, authenticated, and evaluated a wide range of items including jewelry, electronics, and luxury goods.
  • Evaluated and appraised a variety of items such as jewelry, electronics, and musical instruments to determine loan value and pricing for resale.
  • Delivered exceptional customer service by addressing inquiries and concerns while informing customers about pawn services and products.
  • Managed and oversaw employee duties across two locations to ensure operational efficiency.
  • Maintained accurate records of transactions, inventory, and customer information in compliance with company policies and regulations.
  • Executed eBay listings, sales, packaging, and shipment processes to maximize online sales potential.
  • Collaborated with law enforcement agencies to assist in the identification and recovery of stolen merchandise.

Education

Associate of Science - Computer Network Engineering

Delaware Technical And Community College-Terry
Delaware
05-2014

High school diploma - Business/Commerce, General

Caesar Rodney High School
Delaware
12-2011

Skills

  • Vendor relations
  • Stakeholder engagement and relationship building
  • Performance monitoring and data analysis
  • Stakeholder engagement
  • Sales strategy
  • Team leadership
  • Financial coordination
  • B2B and B2C sales
  • Process optimization
  • Process improvement and optimization
  • Training and development
  • Project management
  • Compliance monitoring
  • Vendor and partner relations

Certification

Gaming License - State of Delaware

Timeline

Table Games Dealer

Harrington Raceway & Casino
09.2025 - Current

Director of Service Operations

NATiVE Solar
11.2021 - 03.2025

Production Manager

Golf Cars of Dallas
07.2021 - 11.2021

Supply Chain Manager

Excessive Carts
06.2019 - 07.2021

Manager

Delmarva Repair
04.2019 - 07.2019

Technician

SecureNetMD -Leader in Healthcare Technology
10.2018 - 04.2019

Pawn broker

Mid Atlantic Jewelry and Pawn
06.2011 - 09.2018

Associate of Science - Computer Network Engineering

Delaware Technical And Community College-Terry

High school diploma - Business/Commerce, General

Caesar Rodney High School

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Joseph Browning