Joseph Cabello
Houston,TX
Summary
Personable barista with a passion for connecting with individuals from diverse backgrounds. Proficient in overseeing operational processes, daily functions, and consistently providing top-notch customer service. Known for maintaining a positive demeanor and composure in fast-paced environments. Committed to continuous learning and skill development, with a drive to achieve goals and ensure project success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Aimbridge Hospitality
12.2019 - 04.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
Barista Shift Supervisor
Caffe Di Firenze
12.2018 - 07.2019
- Supervised team of 6 employees in Cafe Bar establishment, maintaining positive and productive atmosphere to enhance employee experience
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices
- Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Barista
Minuti Coffee
09.2016 - 08.2018
- Prepared more than 6 drinks per shift with high accuracy and consistently strong customer satisfaction
- Memorized official and off-menu preparations to serve all customer beverage desires
- Listened to customer desires and needs to recommend optimal products
- Restocked counter and customer areas to maintain adequate items levels for expected needs
- Protected customers by regularly cleaning and sanitizing work areas and equipment
- Maintained highest standards of conduct and service to support company reputation
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas
- Cleaned and sanitized work areas, utensils and equipment
Usher/BoxOffice
Sundance Cinemas
12.2015 - 08.2016
- Processed admission payments and provided tickets
- Provided knowledgeable service when answering questions and greeted all customers with friendliness
- Complied with health and sanitation practices and procedures
- Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise
- Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits
- Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination
- Greeted customers with smile and provided friendly, knowledgeable service.
- Assisted patrons with seating by giving directions and lighting paths.
Education
High School Diploma - Nursing
Jefferson Davis
Certification: Healthcare - Medical Assistance
Fortis College
2015
Skills
- Knowledgeable in food safety protocols
- Professional demeanor
- Food safety knowledge
- Leadership development
- Fluent in Spanish
- Customer assistance
- Strong communication skills
- Team Member Motivation
- Inspirational leadership
- Customer-oriented
- Flexibility in dynamic environments
- Employee engagement
- Cleanliness maintenance
Languages
Spanish
Native or Bilingual
Greek
Limited Working
Interests
- Hiking
- Documenting and sharing travel experiences
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Cooking
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- High-Intensity Interval Training
- Video Gaming
Certification
- Food Manager Certification - Oct. 4, 2022
Timeline
Shift Supervisor
Aimbridge Hospitality
12.2019 - 04.2025
Barista Shift Supervisor
Caffe Di Firenze
12.2018 - 07.2019
Barista
Minuti Coffee
09.2016 - 08.2018
Usher/BoxOffice
Sundance Cinemas
12.2015 - 08.2016
Certification: Healthcare - Medical Assistance
Fortis College
High School Diploma - Nursing
Jefferson Davis
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