Tiffany Ghee

Direct daily store operations, delegating deployment roles and managing key-holder responsibilities during high-volume peak hours.

Oversee shift execution, cash handling, drawer counts, safe audits, and daily store inventory controls.

Model exceptional customer service, resolve guest inquiries promptly, and coach team members on beverage quality and operational standards.

Managed daily operations including staff scheduling, inventory ordering, cash deposits, and payroll processing.

Led end-to-end recruitment, conducting interviews, onboarding, hiring, and staff performance management.

Supervised kitchen operations, ensuring strict adherence to recipes, industrial equipment safety, and quality control for high-volume production.

Managed front desk administrative operations, multi-line phone systems, resident appointment scheduling, and vendor invoice processing.

Conducted business file audits, managed package deliveries, and handled cash transactions with high accuracy.

• Greeted visitors and residents warmly at the front desk.
• Managed incoming calls and directed them to appropriate staff.
• Assisted residents with inquiries and resolved issues promptly.

Oversaw shift execution, inventory management, labor scheduling, food prep, and catering orders.

Enforced food safety protocols, cash control procedures, and team training programs.

• Supervised staff training and development to enhance team performance and service quality.
• Oversaw inventory management, ensuring adequate stock levels of ingredients and supplies.
• Implemented customer service protocols to improve guest satisfaction and engagement.
• Coordinated promotional events to attract new customers and boost store visibility.
• Assisted in maintaining health and safety standards within the kitchen and retail areas.

• Executed shift leadership duties, including waste tracking, safe audits, Excel reporting, and bar team development. Coffee tastings, events
• Trained new staff on coffee preparation and customer interaction techniques.
• Led team of baristas in delivering exceptional customer service.
• Maintained high standards of cleanliness and organization in the café.
• Oversaw inventory management and ensured product availability for customers.
• Coordinated staff schedules to meet peak operational demands efficiently.
• Implemented training programs to enhance team skills and service quality.

Salaried Manager (Oct 2020 – Sep 2021): Managed hiring, scheduling, payroll, inventory ordering, catering events, and new manager training programs.

Shift Manager (Aug 2017 – Sep 2020): Maintained temp logs, facility upkeep, food safety compliance, and invoice auditing.

Cross Trainer (Jul 2015 – Aug 2017): Conducted staff training sessions, managed floor breaks, enforced FIFO inventory protocols, and oversaw BOH equipment maintenance

• Prepared patient meal orders, managed tray line assembly, and ensured compliance with restricted dietary needs