Joseph Cantu
Pflugerville,TX
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
14
14
years of professional experience
Work History
Manager on Duty
Refuel
05.2023 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
Driver
Uber Eats
01.2022 - 01.2023
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
Manager Director
Allsups Convience Store
01.2018 - 12.2022
- Improved team productivity by implementing streamlined processes and effective communication strategies.
- Increased revenue through strategic business development initiatives and strong client relationships.
- Enhanced operational efficiency by overhauling outdated systems and introducing new technologies.
- Led cross-functional teams to achieve organizational goals and drive project success.
- Developed comprehensive training programs for staff, resulting in improved performance and skillset growth.
- Managed company budgets, ensuring financial stability and long-term profitability.
- Cultivated a high-performance culture by fostering collaboration, innovation, and continuous improvement.
- Implemented targeted marketing campaigns to increase brand awareness and customer acquisition rates.
- Negotiated contracts with vendors, securing favorable terms that reduced overall costs.
- Championed change management efforts, successfully guiding the organization through periods of transition and growth.
- Expanded market presence through strategic partnerships and alliances, driving increased sales opportunities.
- Optimized resource allocation to maximize operational efficiency without compromising quality or service levels.
- Spearheaded corporate restructuring efforts, leading to improved organizational effectiveness and streamlined operations.
- Delivered consistent revenue growth by identifying new markets and pursuing untapped business opportunities.
- Established key performance metrics to track progress towards goals, enabling data-driven decision-making across the organization.
- Built strong professional networks within the industry that led to increased referrals and partnership opportunities.
- Collaborated with cross-functional departments for successful product launches, meeting or exceeding target milestones in both timeline and budget aspects.
- Influenced positive employee morale by developing a supportive work environment where open communication was encouraged.
- Promoted a culture of accountability within the team, driving individual ownership for delivering results on time and within budget constraints.
- Evaluated existing policies and procedures on an ongoing basis; identified areas for improvement and implemented necessary changes.
- Onboarded new employees with training and new hire documentation.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved marketing to attract new customers and promote business.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
Assistant Manager
Allsups Convience Store
01.2010 - 12.2017
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
Education
High School Diploma -
Premier High School
Abilene, TX05.2016
Skills
- Scheduling proficiency
- Organizational skills
- Cross-functional collaboration
- Change management
- Performance evaluation
- Strategic planning
- Interpersonal skills
- Team leadership
- Policy enforcement
- Analytical thinking
- Delegation capabilities
- Quality control
- Budgeting expertise
- Conflict resolution
- Time management
- Adaptability and flexibility
- Industry awareness
- Sales and marketing
- Process improvement
- Employee engagement
- Resource allocation
- Effective communication
- Staff training and development
- Technical knowledge
- Customer service focus
Timeline
Manager on Duty
Refuel
05.2023 - Current
Driver
Uber Eats
01.2022 - 01.2023
Manager Director
Allsups Convience Store
01.2018 - 12.2022
Assistant Manager
Allsups Convience Store
01.2010 - 12.2017
High School Diploma -
Premier High School
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