Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
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Joseph Carrubba

Commack,NY

Summary

Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Service Representative

Linacre Home Oxygen And Respiratory Systems
Farmingdale, NY
06.2024 - Current
  • Managed incoming calls from customers seeking assistance with their orders or other services.
  • Provided excellent customer service by addressing customer needs in a timely fashion.
  • Greeted customers and answered inquiries in a professional manner.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Performed needs analysis and presented options based on findings to help customers make decisions.

Assistant Preschool Teacher

My Little Sweetheart Corp
Central Islip, NY
08.2023 - 05.2024
  • Read stories aloud to the children and discussed them afterwards to gauge understanding.
  • Supervised the children while they were engaged in various activities such as arts and crafts, story time, outdoor play.
  • Provided support to teachers in managing classroom resources such as books, supplies, furniture.
  • Implemented behavior management strategies to ensure a positive learning environment for all students.

Manager

American Multi-Cinema
Levittown, NY
05.2019 - 08.2023
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Provided leadership during times of organizational change or crisis situations.

Sales Associate Specialist

Costello's Ace Hardware
Massapequa Park, NY
06.2018 - 12.2018
  • Collaborated with other departments to ensure smooth operations within the store.
  • Maintained cleanliness of the store including stocking shelves, setting up displays, and organizing backroom inventory.
  • Provided excellent customer service by responding to customer inquiries and complaints in a timely manner.

Education

Bachelor of Arts - History With A Social Studies Concentration

SUNY College At Old Westbury
Old Westbury, NY
05-2023

Skills

  • Customer Relationship Management
  • Organization
  • Staff Development
  • Policy Implementation
  • Performance Management
  • Sales Techniques
  • Time Management
  • Negotiation

Affiliations

  • Decorating and art display
  • Love to try different foods and learn about all cultures
  • Exploring new places and traveling

Accomplishments

  • Member of three academic and performance based organizations
  • Created essays and projects conducting research on how changing times affect countries environments, animals and people
  • Helped in conducting research for efficient energy projects
  • Helped in organizing hiring events for one of the busiest theaters in New York
  • Helped in creating New Menus and Bar drinks togo with everchanging themes

Certification

  • Bar Certification
  • First aid/Cpr
  • Food Manager

Timeline

Service Representative

Linacre Home Oxygen And Respiratory Systems
06.2024 - Current

Assistant Preschool Teacher

My Little Sweetheart Corp
08.2023 - 05.2024

Manager

American Multi-Cinema
05.2019 - 08.2023

Sales Associate Specialist

Costello's Ace Hardware
06.2018 - 12.2018

Bachelor of Arts - History With A Social Studies Concentration

SUNY College At Old Westbury
Joseph Carrubba