Alexandra Mosher
Concord,VT
Summary
Dedicated service representative with expertise in complaint resolution and customer relationship management. Known for effective communication and team collaboration, driving improvements in service processes. Proactive professional with a strong background in customer service and event organization. Skilled in mentoring junior team members and fostering supportive environments. Committed to enhancing customer experiences and team dynamics. Results-oriented individual with a versatile background in customer service and team collaboration. Known for cultivating relationships and effectively resolving complaints. Prepared to leverage skills in a dynamic environment to drive positive outcomes. Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Quality-driven Service Representative focused on driving customer engagement and satisfaction by answering technical concerns and offering service opportunities. Expert salesperson with strong conflict resolution and time management abilities.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Service Representative
Passumpsic Savings Bank
Saint Johnsbury, Vermont
01.2025 - Current
- Provided excellent customer service by addressing customer needs in a timely fashion.
- Resolved customer complaints by identifying root causes and implementing effective solutions.
- Engaged with customers to pinpoint specific needs and deliver tailored resolutions.
- Assisted customers with account inquiries and banking transactions.
- Educated clients on bank products and services to enhance their financial decision-making.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Assisted customers over the phone with placing orders and answering questions about product availability or pricing information.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Maintained accurate records of customer interactions in the system.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Collaborated with team members to improve service processes.
- Cultivated relationships with teammates to assist customers with inquiries or resolve problems.
- Mentored junior team members and managed employee relationships.
- Operated point-of-sale systems accurately and efficiently to process customer orders quickly.
- Followed proper cash handling procedures while completing transactions.
- Contributed ideas on how to improve processes related to customer service delivery.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Learn to Skate Instructor (Assistant Captain)
Kingdom Blades / LAYHA
Lyndonville, Vermont
12.2022 - 03.2024
- Instructed beginner skaters in foundational techniques and safety protocols.
- Developed engaging lesson plans tailored to diverse skill levels and age groups.
- Demonstrated skating skills to enhance student understanding and confidence.
- Coordinated skating events and activities to enhance community engagement.
- Cultivated supportive atmosphere that promoted teamwork and camaraderie among skaters.
- Instructed and supervised participants in Learn to Skate classes, ensuring safety of all skaters.
- Communicated regularly with parents regarding their child's progress in class.
- Designed events and programs tailored to participants' needs and abilities.
Field Hockey Team Captain & Clinic Organizer
Saint Johnsbury Academy
Saint Johnsbury, Vermont
08.2021 - 11.2023
- Mentored junior team members to develop their athletic abilities and teamwork.
- Organized team events to foster camaraderie and build strong relationships.
- Communicated effectively with teammates to ensure clear understanding of roles.
- Promoted sportsmanship and a positive attitude among team members at all times.
- Motivated the entire team by creating a positive environment where everyone felt valued and appreciated.
- Organized and coordinated field hockey clinics for young girls interested in learning the sport
- Served as a mentor and role model for aspiring field hockey players
- Collaborated with teammates and coaches to organize and run youth clinics
Speech Language Pathology Clinical Shadowing
Private Speech Language Pathology Practice
Littleton, New Hampshire
03.2022 - 08.2023
- Observed speech and language evaluations and assessments
- Observed individual therapy sessions with children
- Learned about treatment plans and how goals are developed for patients
- Observed techniques used to improve articulation, language, fluency, and communication skills
- Observed how the SLP documented patient progress
- Learned about different speech and language disorders and their impact on daily communication
- Gained insight into the educational and clinical responsibilities of a speech language pathologist
- Asked questions and discussed patient care, treatment approaches, and the SLP profession
Education
High School Diploma -
Saint Johnsbury Academy
Saint Johnsbury, VT06-2024
One Semester Away From High School - Ice Hockey, Online Schooling
Tier 1 Hockey
Andover, MA11-2023
Some College (No Degree) - Pre-Med
Framingham State University
Framingham, MASkills
- Customer service
- Record keeping
- Complaint resolution
- Payment processing
- Product knowledge
- Customer relationship management
- Team collaboration
- Sales support
- Event organization
- Teaching techniques
- Effective communication
- Relationship building
- Mentorship capability
- Problem solving
- Stress management
- Service recommendations
- Complaint handling
- Hospitality and accommodation
- Multitasking and organization
- Creative problem solving
- Computer proficiency
- Money handling
- Positive and professional
- Proofreading
- Staff training
- Call center experience
- Product sales
- Technical troubleshooting
- Adaptive team player
- Prioritization
- Reading comprehension
- Problem resolution
- Microsoft outlook
- Email management
Certification
- Licensed Last Technician
Timeline
Service Representative
Passumpsic Savings Bank
01.2025 - Current
Learn to Skate Instructor (Assistant Captain)
Kingdom Blades / LAYHA
12.2022 - 03.2024
Speech Language Pathology Clinical Shadowing
Private Speech Language Pathology Practice
03.2022 - 08.2023
Field Hockey Team Captain & Clinic Organizer
Saint Johnsbury Academy
08.2021 - 11.2023
High School Diploma -
Saint Johnsbury Academy
One Semester Away From High School - Ice Hockey, Online Schooling
Tier 1 Hockey
Some College (No Degree) - Pre-Med
Framingham State University