Chelsey Brady
Twin Falls,ID
Summary
Dynamic customer service professional with over a decade of experience in diverse roles. Expertise in relationship building, team development, and complaint handling, contributing to improved customer satisfaction and operational efficiency.
Overview
15
15
years of professional experience
Work History
Service Representative
Brizee Heating, Air Conditioning, & Fireplaces
Twin Falls, ID
08.2023 - 03.2026
- Provided exceptional customer support by addressing inquiries and resolving issues efficiently.
- Educated customers on maintenance requirements for HVAC systems.
- Coordinated service appointments, ensuring timely responses to customer requests and scheduling accuracy.
- Assisted in troubleshooting technical problems, guiding customers through basic solutions remotely.
- Greeted and assisted customers in show room.
Customer Service Representative
Team Bowladrome
Twin Falls, ID
01.2011 - 04.2023
- I worked in all areas of the bowling alley, this was not continuous - but off and on throughout the years, when they needed extra help.
Caretaker
Danny Brady
Twin Falls
01.2018 - 12.2022
- Provided daily care for father, ensuring safety and comfort in living environments.
- Assisted with meal preparation and dietary needs, promoting healthy eating habits.
- Supported personal hygiene routines, enhancing residents' overall well-being.
- Coordinated recreational activities, fostering social engagement and emotional support.
- Monitored health conditions, reporting changes to medical professionals as necessary.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Enhanced living spaces, leading regular maintenance and repair efforts.
Front Desk Office Manager
Hampton Inn & Suites By Hilton
Twin Falls, ID
10.2017 - 04.2022
- Supervised front desk operations and ensured exceptional guest service standards.
- Managed staff scheduling and training to optimize team performance.
- Implemented efficient check-in/check-out procedures to enhance guest experience.
- Coordinated communication between departments to resolve guest inquiries promptly.
- Monitored inventory levels for supplies and maintained appropriate stock levels.
- Analyzed guest feedback to identify areas for service improvement initiatives.
- Assisted in the preparation of financial reports and invoices, contributing to accurate record-keeping and timely payment processing.
- Handled high-volume phone calls with professionalism, redirecting inquiries to appropriate departments while maintaining excellent customer service standards.
- Resolved customer complaints effectively by listening attentively, empathizing with their concerns, and providing prompt solutions tailored to individual needs.
- Trained new staff members on company policies and procedures, promoting adherence to established guidelines and fostering a positive work environment.
- Maintained a high standard of cleanliness within the reception area by performing routine upkeep tasks, creating a welcoming atmosphere for visitors.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Education
High School Diploma -
Magic Valley High School
Twin FallsSkills
- Customer support
- Customer relations
- Database maintenance
- Organization
- Complaint handling
- Customer relationship management
- Account management
- Payment acceptance
- Schedule management
- Relationship building
- Data entry
- Active listening
- Team development
- Customer service
- Call center operations
- Conflict resolution
Timeline
Service Representative
Brizee Heating, Air Conditioning, & Fireplaces
08.2023 - 03.2026
Caretaker
Danny Brady
01.2018 - 12.2022
Front Desk Office Manager
Hampton Inn & Suites By Hilton
10.2017 - 04.2022
Customer Service Representative
Team Bowladrome
01.2011 - 04.2023
High School Diploma -
Magic Valley High School