Joseph Casey
Ball Ground,GA
Summary
Service-oriented with 11 years of experience with retail management and 4 years as a small business owner.
a fast learner with policies and procedures. Excellent time management skills. Knowledge of most construction equipment and tools. 4 Years experience with framing, siding, roofing, remodeling and landscaping
Overview
21
21
years of professional experience
Work History
Distributor at Snyders Lance
Thomas Cramer
12.2022 - Current
- Expanded distribution network by partnering with local businesses and fostering relationships with store owners.
- Provided exceptional customer service, addressing inquiries promptly and resolving issues efficiently.
- Processed customer payments and kept accurate financial records.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Wrote evaluations and schedules
Grocery Manager
Publix
02.2019 - 12.2022
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
- Conducted regular performance evaluations to identify areas for improvement within the team.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Distributor
Route Owner/ Myself
03.2015 - 02.2019
- Expanded distribution network by partnering with local businesses and gaining relationships with store owners.
- Provided exceptional customer service, addressing inquiries promptly and resolving issues efficiently.
- Processed payments, made change, and provided receipts.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Delivered orders to customers to drive full satisfaction.
- Managed distributor training programs, resulting in enhanced product knowledge and sales skills among team members.
Grocery Manager
Publix
01.2007 - 03.2015
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
- Conducted regular performance evaluations to identify areas for improvement within the team.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Orchestrated performance-oriented environment by closely supporting team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Carpenter/ Installer/ Landscaper
Will Simonds
05.2003 - 01.2007
- Inspected buildings to identify repair needs.
- Repaired damaged roofs, siding, decks and other structures.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Loaded and unloaded materials onto trucks and trailers.
- Maintained safety on job sites by adhering to proper equipment usage and following established protocols.
- Installed drywall, siding and other structural components.
Education
GED -
Cherokee High School
Canton, GASkills
- Route Management
- Clean MVR
- Management Team Building
- Employee Training
- Business Planning
- Inventory Control
- Customer Service
- Decision-Making
- Self starter
- Works well in a team environment or alone
Timeline
Distributor at Snyders Lance
Thomas Cramer
12.2022 - Current
Grocery Manager
Publix
02.2019 - 12.2022
Distributor
Route Owner/ Myself
03.2015 - 02.2019
Grocery Manager
Publix
01.2007 - 03.2015
Carpenter/ Installer/ Landscaper
Will Simonds
05.2003 - 01.2007
GED -
Cherokee High School