Joseph Castaneda

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Attended industry events and conventions to explain sales opportunities.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Job Title: Aviation Boatswain's Mate - Handler (ABH), United States Navy

Duration: July 2018 - July 2023

Job Description:

• Directed Aircraft: Skillfully directed and coordinated aircraft movement on various flight decks, ensuring the safe and efficient operation of flight and deck handling procedures during numerous missions and training exercises.
• Daily Preventive Maintenance: Conducted thorough and regular preventive maintenance on equipment and machinery, contributing significantly to the operational readiness and reliability of aircraft handling systems.
• Ship Rehabilitation: Actively participated in ship rehabilitation projects, working diligently to improve and maintain the functionality and appearance of the vessel, and ensuring it met high operational standards.
• Non-Skid Installation: Successfully laid non-skid coatings across multiple flight decks, enhancing the safety and traction for personnel and aircraft during takeoff, landing, and maintenance operations.
• Time Management: Demonstrated excellent time management skills, effectively prioritizing tasks and resources to meet deadlines and operational demands in a fast-paced and dynamic environment.

Awards and Honors:

• Three Battle "E" Awards: Recognized for exceptional performance and outstanding contributions to the success of the command during multiple assessment cycles.
• Good Conduct Award: Received in acknowledgment of your exemplary conduct, discipline, and dedication to duty throughout your tenure in the Navy.

Skills and Attributes:

• Leadership: Displayed strong leadership qualities while directing aircraft operations and leading teams in various maintenance and rehabilitation projects.
• Problem-Solving: Exhibited exceptional problem-solving skills, efficiently resolving challenges that arose during aircraft handling and maintenance operations.
• Adaptability: Thrived in high-pressure situations and rapidly changing environments, consistently maintaining composure and adaptability to achieve mission success.

• Leadership: Led and supervised a team of [number] crew members during shifts, effectively delegating tasks, and ensuring smooth operations and outstanding customer service.
• Customer Service: Demonstrated a commitment to exceptional customer service by resolving customer inquiries, handling complaints, and ensuring a positive dining experience for all guests.
• Food Preparation and Quality Control: Oversaw food preparation processes, ensuring compliance with McDonald's standards and maintaining high-quality products for customers.
• Cash Management: Managed cash handling procedures, including opening and closing registers, conducting cash audits, and ensuring accurate cash reconciliation.
• Training and Development: Played an active role in training new crew members, ensuring they understood McDonald's policies, procedures, and safety guidelines.
• Cleanliness and Hygiene: Ensured the restaurant maintained high cleanliness and hygiene standards by conducting regular inspections and reinforcing proper sanitation practices.
• Time Management: Effectively managed time and resources, prioritizing tasks to meet operational demands and maintain efficient service during peak hours.