Joseph Chiazza
White Haven,PA
Summary
Dynamic and results-driven professional with extensive experience in customer service and styling at Chiazza Hair Designs. Proven ability to enhance client satisfaction through personalized consultations and product recommendations. Skilled in multitasking and maintaining attention to detail, fostering strong relationships that drive repeat business and referrals.
Overview
24
24
years of professional experience
Work History
Stylist
Chiazza Hair Designs
01.2002 - Current
- Collaborated with clients to assess hair needs and preferences, delivering personalized styling consultations.
- Executed various hair treatments including cutting, coloring, and styling, ensuring client satisfaction.
- Maintained cleanliness and organization of salon equipment and workstations for optimal efficiency.
- Assisted in training junior stylists on techniques and customer service best practices.
- Recommended hair care products tailored to individual client requirements, enhancing overall service experience.
- Developed strong client relationships through effective communication and follow-up appointments.
- Participated in ongoing education workshops to stay current with industry trends and techniques.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
Sales Associate
Bon Ton Stores
04.2010 - 02.2012
- Assisted customers in product selection and provided personalized service to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout operations.
- Maintained visual merchandising standards, organizing displays to attract customer attention and drive sales.
- Collaborated with team members to meet store goals and improve overall customer satisfaction ratings.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
- Participated in promotional events, effectively communicating offers to customers to maximize engagement and sales opportunities.
Customer Service Representative
Luzerne Bank
09.2015 - 12.2020
- Assisted customers with account inquiries and transaction processing to enhance satisfaction.
- Resolved customer complaints efficiently, ensuring timely follow-up and support for issue resolution.
- Maintained accurate records of customer interactions using CRM software for improved service delivery.
- Educated customers on bank products and services to promote informed decision-making and engagement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Citizens Bank
04.2012 - 09.2015
- Assisted customers with account inquiries and transaction processing to enhance satisfaction.
- Resolved customer complaints efficiently, ensuring timely follow-up and support for issue resolution.
- Maintained accurate records of customer interactions using CRM software for improved service delivery.
- Educated customers on bank products and services to promote informed decision-making and engagement.
- Led initiatives to enhance service quality, resulting in increased customer loyalty and retention rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
License Cosmology - Cosmetology
Academy of Creative Hair
Edwardsville, PA10.2002
Degree in Marketing - Marketing
West Side Area Vocational Tech
Pringle, PA06.1981
Skills
Customer service
Timeline
Customer Service Representative
Luzerne Bank
09.2015 - 12.2020
Customer Service Representative
Citizens Bank
04.2012 - 09.2015
Sales Associate
Bon Ton Stores
04.2010 - 02.2012
Stylist
Chiazza Hair Designs
01.2002 - Current
License Cosmology - Cosmetology
Academy of Creative Hair
Degree in Marketing - Marketing
West Side Area Vocational Tech