Joseph Ciardo
Tallahassee
Summary
Successful in fast-paced environments and over five years as a line assistant at Bruegger's Bagels. Highly receptive to customers' needs and adept in diplomatically resolving grievances or complaints. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
6
6
years of professional experience
Work History
Mailroom Clerk
Department of Revenue
09.2024 - 03.2025
- Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Processed outgoing mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.
- Enhanced satisfaction with timely and accurate delivery of parcels and mail to recipients within the organization.
Line Assistant
Bruegger's Bagels
03.2019 - 08.2024
- Followed safety protocols while operating machinery.
- Assisted in the reduction of waste by maintaining equipment and performing regular quality checks.
- Supported continuous improvement initiatives, providing suggestions for process enhancements based on observations and experience.
- Enhanced communication within the team by actively participating in meetings and sharing relevant information promptly.
- Quickly handle and provide satisfaction to customer needs.
- Delivered consistent results under pressure, including influx of customers, and dealing with customer dissatisfaction.
Education
Associate of Arts - Psychology
Tallahassee State College
Tallahassee Fl 05-2027
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Effective communication
- Time management
- Problem-solving skills
- Package handling
- Workplace safety
- Maintaining equipment
- Machine operation
- Loading and unloading
Timeline
Mailroom Clerk
Department of Revenue
09.2024 - 03.2025
Line Assistant
Bruegger's Bagels
03.2019 - 08.2024
Associate of Arts - Psychology
Tallahassee State College
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