Joseph Clavizzao
Atlanta,GA
Summary
Experienced audio producer with expertise in managing production processes from concept to completion. Proficient in sound editing, mixing, and mastering using advanced technology. Demonstrated success in creating immersive soundscapes for multimedia projects, consistently delivering high-quality audio content on schedule and within budget.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Claims Phone Representative
Enterprise Mobility
Sandy Springs, Georgia
08.2024 - Current
- Handled customer inquiries via phone and email, ensuring timely and effective resolutions that enhanced customer satisfaction.
- Provided clear information on billing, technical support, and account management, facilitating informed decision-making for customers.
- Guided customers on mobile service plans and resolved device issues, enhancing overall user experience and retention.
- Partnered with team members to develop customer service strategies that addressed common issues.
- Documented customer interactions accurately in the company CRM system.
Audio Producer/Engineer
Clavis House
Atlanta, GA
03.2017 - Current
- Managed recording sessions to achieve optimal sound quality and maintain efficient production flow.
- Regulated volume levels and sound quality during recording sessions using professional field mixers to ensure high-quality output.
- Edited and mixed audio tracks using industry-standard software tools.
- Developed innovative audio concepts that enhanced project themes and objectives.
- Researched emerging audio technologies to enhance production capabilities.
Remote Customer Service Representative
Afni, Inc
Atlanta, Georgia
06.2022 - 08.2024
- Provided customer support via phone and online platforms, improving customer experience through effective issue resolution.
- Resolved customer inquiries efficiently using company-specific tools and resources.
- Responded to customer inquiries with accurate product and service information, fostering informed purchasing decisions.
- Informed customers about product features and services, contributing to increased satisfaction and informed purchasing choices.
- Documented customer interactions in CRM system, maintaining accurate records for future reference and support continuity.
Data Entry Operator
R2 Technologies Corporation
Alpharetta, Georgia
03.2020 - 06.2022
- Maintained accurate data in company databases, supporting reliable reporting and informed decision-making.
- Reviewed documents for completeness and accuracy prior to entry.
- Processed data retrieval requests from departments, enabling prompt access to information for operational support.
- Collaborated with team members to streamline data entry processes, enhancing workflow efficiency and reducing entry errors.
- Assisted in developing standard operating procedures for data management.
Education
High School Diploma -
Roswell High School
Roswell, GA05-2018
Skills
- Customer service
- Technical support
- CRM software
- Account management
- Data accuracy
- Time management
- Product knowledge
- Problem solving
- Customer support
- Audio editing
- Sound mixing
- Production management
- Equipment operation
- Music theory
- Audio mixing
- Audio mastering
- Live sound engineering
- Creative thinking
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Claims Phone Representative
Enterprise Mobility
08.2024 - Current
Remote Customer Service Representative
Afni, Inc
06.2022 - 08.2024
Data Entry Operator
R2 Technologies Corporation
03.2020 - 06.2022
Audio Producer/Engineer
Clavis House
03.2017 - Current
High School Diploma -
Roswell High School