Joseph Claycomb
Hackensack,NJ
Summary
Results-driven General Manager with 12+ years experience in the fitness industry, consistently exceeding revenue targets and enhancing customer satisfaction through strategic operations management and team development.
Overview
15
15
years of professional experience
Work History
General Manager
Fitometry Health Club
Ridgewood, USA
10.2024 - Current
- Review, analyze, and drive club sales and use data to project sales, determine profitability, and set revenue/retention goals.
- Support team development through coaching in the moment opportunities to provide helpful guidance and feedback in order to drive profitability through sales and key performance indicators.
- Assess employee performance and provide ongoing and constructive feedback in a timely manner, focusing on internal development.
- Identify opportunities for improvement through implementing trainings, strategies, policies, goals, and other resources to maximize productivity and morale.
- Maintain knowledge of market, competition, best practices, and trends in sales techniques and strategies.
- Promote a results-driven culture by setting clear expectations, holding employees accountable, and setting goals that focus on key drivers for success.
- Perform all basic system transactions pertaining to member enrollment/ retention/ freezes/ cancellations.
- Resolve customer complaints by providing customer service-focused solutions to members in a timely manner.
- Effectively manage conflict, appropriately escalating and de-escalating as necessary to provide win-win solutions for both employees and members/guests.
Personal Training Manager
Equinox
New York City, USA
12.2021 - 09.2024
- Manage and develop 24 personal trainers and on-board new hires.
- Responsible for generating 4.4 million in fitness revenue annually.
- Analyze and forecast monthly P & L, reporting performance and opportunities to regional leaders.
- Collaborate with membership advisors to clarify the personal training value proposition and sales takeovers.
Manager III
24 Hour Fitness
Paramus, USA
01.2014 - 12.2021
- Managed 380 clients’ portfolios in Paramus, NJ.
- Managed 300 clients’ portfolios in Fort Collins SuperSport, Colorado.
- Managed 400 clients’ portfolios in Tualatin SuperSport, Oregon.
- Managed 290 clients’ portfolios in Carlsbad (Corporate Club), California.
- Onboarding and managing fitness team including 30 personal trainers and assistant manager.
- Responsible for generating 5.5 million in fitness revenue annually.
- Teaching foundational skills to new trainers for the clubs in the district.
- Analyze and forecast monthly P & L, reporting performance and opportunities to regional leaders.
- District Fitness Captain: Taught foundational training for trainers throughout the company.
Fitness Manager
24 Hour Fitness
San Diego, USA
04.2014 - 12.2014
Fitness Trainer
24 Hour Fitness
San Ramon, USA
01.2013 - 04.2014
Professional Soccer Player
VfL Osnabrück & FC Fortuna Schatthausen
Heidelberg, Germany
08.2010 - 06.2012
- Company Overview: Professional Soccer Club
- Professional Soccer Club
Education
Saint Mary’s College of California - Kinesiology and Exercise Science, Business
Saint Mary’s College of California
Skills
- Client Acquisition Client Retention
- Customer service solutions
- Customer experiences
- Client relations
- Customer relationship management
- Operations oversight
- KPI monitoring
References
Available on request
Timeline
General Manager
Fitometry Health Club
10.2024 - Current
Personal Training Manager
Equinox
12.2021 - 09.2024
Fitness Manager
24 Hour Fitness
04.2014 - 12.2014
Manager III
24 Hour Fitness
01.2014 - 12.2021
Fitness Trainer
24 Hour Fitness
01.2013 - 04.2014
Professional Soccer Player
VfL Osnabrück & FC Fortuna Schatthausen
08.2010 - 06.2012
Saint Mary’s College of California - Kinesiology and Exercise Science, Business
Saint Mary’s College of California