Joseph Clement
Urbandale,IA
Summary
Dynamic professional with a proven track record in managing operations at the YMCA of Greater Des Moines. Skilled in fostering teamwork and collaboration while consistently delivering exceptional customer service to diverse member populations. Successfully promoted and supported wellness programs, enhancing member engagement, participation, and retention. Adept at time management, conflict resolution, and problem-solving, ensuring a positive and inclusive environment for all participants. Experienced in coordinating daily operations, assisting with program logistics, and maintaining compliance with organizational policies and standards. Demonstrates strong communication and interpersonal skills, with the ability to build meaningful relationships that support both individual and community well-being.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Soccer Lesson Business
Self Employed
05.2025 - 08.2025
- Founded and managed a private soccer training business, overseeing all operations including marketing, scheduling, and client relations.
- Designed and delivered individualized and group training sessions to develop technical skills, tactical awareness, and overall athletic performance.
- Assessed players’ strengths and areas for improvement, creating customized development plans to support growth.
- Promoted the business through community outreach, social media, and word-of-mouth marketing, resulting in sustained client growth.
- Handled administrative responsibilities such as budgeting, invoicing, and equipment procurement.
- Built strong relationships with players and families, ensuring a positive and professional training environment.
Wellness Area Supervisor
Ymca Of Greater Des Moines
07.2024 - 07.2025
- Managed front desk operations, including member check-ins, class registrations, and facility access.
- Provided accurate information about programs, services, schedules, and policies.
- Handled transactions such as membership sales, renewals, and payments with accuracy and confidentiality.
- Responded to member inquiries and resolved concerns promptly to maintain high levels of customer satisfaction.
- Monitored facility usage and upheld YMCA safety, cleanliness, and conduct standards.
- Assisted in coordinating wellness programs, classes, and events to enhance member engagement.
- Supported new member orientations and promoted programs that encouraged healthy lifestyles.
- Collaborated with team members to maintain efficient daily operations and a positive workplace culture.
- Maintained accurate records, reports, and documentation in compliance with YMCA policies.
Soccer Referee
Grimes Parks and Rec.
03.2021 - 10.2024
- Made quick, accurate, and impartial decisions under pressure in high-paced environments.
- Communicated effectively with players, coaches, and fellow officials to maintain sportsmanship and control of the game.
- Collaborated with assistant referees to monitor field activity and ensure accurate calls.
- Managed conflict resolution and de-escalated tense situations to preserve game integrity.
- Maintained peak physical fitness and alertness to effectively cover the field of play.
- Completed required training, certification, and continuous professional development to uphold officiating standards.
Volunteer
Courage League Sports
09.2023 - 03.2024
- Trained new volunteers on organizational procedures and best practices for engagement.
- Collaborated with team members to plan and execute outreach initiatives effectively.
- Assisted in organizing community events, enhancing local engagement and participation.
- Used strong interpersonal communication skills to convey information to others.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
Education
Bachelor of Arts - Quantitative Economics
St. Olaf College
Northfield05-2029
High School Diploma -
Des Moines Christian High School
Urbandale, IA05.2025
Skills
- Teamwork and collaboration
- Time management
- Flexible and adaptable
- Excellent communication
Certification
- CPR certified by both the American Heart Association, and the Red Cross
Languages
Spanish
Limited Working
Timeline
Soccer Lesson Business
Self Employed
05.2025 - 08.2025
Wellness Area Supervisor
Ymca Of Greater Des Moines
07.2024 - 07.2025
Volunteer
Courage League Sports
09.2023 - 03.2024
Soccer Referee
Grimes Parks and Rec.
03.2021 - 10.2024
Bachelor of Arts - Quantitative Economics
St. Olaf College
High School Diploma -
Des Moines Christian High School