Joseph Clift
I am a motivated and experienced shift leader who is passionate about the Firearms industry. I have been working in gun stores for the past six years and have seen how the industry has evolved in multiple different areas to innovate product and technology. I find that a large part of my job is to understand the new innovations of the industry. Learning the nuances, both minor and major, of any new product and find ways to relay that information in a way that anyone who asks may understand and make educated decisions on their purchase. Knowing how a device or product works and understanding how to explain its intricacies can be daunting tasks to explain to someone who knows nothing about it, but after years of talking to people from all walks of life I know how to relay that information in ways that help them understand the basic knowledge and further understand the differences of what the see.
Work History
Shift Lead
3 Years 5 Months- Supervised daily operations to ensure compliance with safety protocols and quality standards.
- Trained and mentored new staff in operational procedures and customer service excellence.
- Coordinated workflow among team members to optimize productivity during high-traffic periods.
- Implemented inventory management practices, reducing discrepancies and improving stock accuracy.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Responded to and resolved customer questions and concerns.
- Research current firearm and firearm accessory trends to remain up to date on what to recommend customers.
- Talked to customers about their experience with different products to better understand what they found beneficial and reductive about them.
Floor Manager
3 Years- Connected with customers to provide assistance and collect feedback to optimize operations.
- Managed store opening and closing procedures to optimize store readiness.
- Mentored employees in the management of complicated sales, complex issues and difficult customers.
- Taught junior employees proactive strategies as well as introducing them to new firearms and accessories that would come in our store to better understand the product.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Stayed up-to-date on extensive industry products, accessories, attachments and services.
- Followed up with existing customers when coming back into the store to generate a strong and long lasting relationship.
- Helped to explain state laws and regulations on firearms and accessories to both customers and employees who were oblivious of such laws.
- Organized, taught and conducted machine gun shoots for the store on a weekly basis. Through Bills gun shop and range I was qualified on a multitude of machine guns from both open and closed bolt systems ranging from sub machine guns, full auto rifles, full auto shotguns, and light machine guns.
- Was certified by the NRA to become a basic firearm instructor to aid with the qualifications of our online conceal and carry course, now I use the lessons that I learned from the course to help customers with finding the right firearm for them and how to hold aim and shoot pistols in general.